This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
What this job entails-
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.
Primary Responsibilities
Delivery of Client Satisfaction
- Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
- Drive the account plan to deliver high quality results which exceed the client's expectations
- Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
- Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
- Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
- Proactively solicits and responds to feedback and input from client
- Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Fosters close and positive collaboration across a geographically diverse and remote workforce to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attainment of all established goals and initiatives for the Account and the FirmEnsures the best qualified candidate is hired for all roles on the accountThoroughly and critically assesses direct reports (and directs directs)For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progressAdvances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotionProvides point in time coaching to elevate performanceAchieve Financial Results
Develops and manages the Account budgetEstablishing and adhere to recurring financial forecasting exercises to identify gaps to Plan and develop strategies and actions to close them
Establish positive and close partnership with Financial team to ensure an ongoing and detailed understanding of the Account's financial statusPartners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geographyMitigates risk for the organization by :Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirements
Ensuring A / R is maintained below 60 days payableContributes to the Growth of the Company
Brings to the organization any leading practices and / or innovations developed on the account to the firmIdentifies opportunities both on Account and within professional network to grow the business and generate additional revenue - engaging the right cross-functional resources to winBecome internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's businessProduces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth / expansion opportunities to achieve.Understand the fundamentals of the outsourcing business and the real estate industryJob Requirements
Education
This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experienceMBA or similar post-graduate studies is preferredKnowledge, Skills and Abilities
Client Focus
Solid understanding in the delivery of exceptional Facility Management ServicesDedicated to exceeding client expectations to ensure a no-bid contract renewalProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respectResults driven
Ability to execute against the vision and strategyMeasures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailTakes corrective action quickly and decisively when performance falls short of expectation or when redirection is requiredNatural Coach
Clearly establishes performance expectations and goals for employeesProvides point in time feedback on performance of employeesSolutions Oriented
Uses rigor and logic to solve difficult problems with effective solutionsIdentifies issues before they become problemsLooks beyond the obvious and doesn't stop at the first answersRealize operating leverage through process improvement, gaining capacity for value-added workFirm Knowledgeable
Understand the fundamentals of the outsourcing business and the real estate industryKnowledge of Government procurement requirements, Service Contractors Act and Davis Bacon Act is preferred
Knows how to navigate the organization to identify experts in our products and servicesPersonal characteristics
The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors :
People leadership
Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationshipPersonal leadership
Inspire trust, high integrity, adapt and learnResult leadership
Ensure execution, drive targeted results, focus on customers and lead courageouslyLI-DNI
