Account Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Are you a seasoned facilities management professional with the curiosity and desire to grow your knowledge? Are you looking for an opportunity to lead a dynamic team and oversee the operational excellence of a portfolio of services? Do you find joy in solving problems and creating an outstanding customer and stakeholder experience? If so, we have an exciting opportunity for you as a Senior Facilities Manager.

The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all lines of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.

What is your day to day?

• Manage the performance and outcomes of assigned staff reporting to the position

• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues

• Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the JLL to manage on behalf of the client as owner

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography

• Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process

• Deliver and outstanding customer experience to clients and stakeholders

• Support prompt collection of management fees and reimbursements

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.

• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

• Build out playbook templates

• In coordination with the client, you will plan preventative maintenance schedules, as well as emergency planning (planned/unplanned power outages, etc)

• Work with the client and JLL leadership to enhance client relationships and grow the relationship to include additional services

Desired Experience and Technical Skills Required

• 8-10 years of experience leading Integrated Facilities Management teams/services

• Strong leadership and relationship building skills

• Strong interpersonal and problem-solving skills

• Excellent verbal/written communication and presentations skills

• Proven record of providing excellent internal and external customer service

• Knowledge of Excel and ability to analyze data

Preferred Experience and Technical Skills Required

• Bachelor's Degree in Facility Management, Engineering, Architecture, Construction or related field

• IFMA certification desired

• Knowledge of standard business and accounting practices

• Ability to work onsite 5 days a week

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.