What are the responsibilities and job description for the Account Lead position at US AMR-Jones Lang LaSalle Americas, Inc.?
Are you a seasoned facilities management professional with the curiosity and desire to grow your knowledge? Are you looking for an opportunity to lead a dynamic team and oversee the operational excellence of a portfolio of services? Do you find joy in solving problems and creating an outstanding customer and stakeholder experience? If so, we have an exciting opportunity for you as a Senior Facilities Manager.
The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all lines of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.
What is your day to day?
Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the JLL to manage on behalf of the client as owner
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Deliver and outstanding customer experience to clients and stakeholders
Support prompt collection of management fees and reimbursements
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Build out playbook templates
In coordination with the client, you will plan preventative maintenance schedules, as well as emergency planning (planned/unplanned power outages, etc)
Work with the client and JLL leadership to enhance client relationships and grow the relationship to include additional services
Desired Experience and Technical Skills Required
8-10 years of experience leading Integrated Facilities Management teams/services
Strong leadership and relationship building skills
Strong interpersonal and problem-solving skills
Excellent verbal/written communication and presentations skills
Proven record of providing excellent internal and external customer service
Knowledge of Excel and ability to analyze data
Preferred Experience and Technical Skills Required
Bachelor’s Degree in Facility Management, Engineering, Architecture, Construction or related field
IFMA certification desired
Knowledge of standard business and accounting practices
Ability to work onsite 5 days a week
