What are the responsibilities and job description for the Critical Environments Program Manager position at JLL?
Summary of Role
Critical Environments Program Manager provide data center operational program delivery to assigned regional portfolio. Support Facility/Operations Management in the training, delivery, and audit of portfolio platform standards.
This includes but is not limited to training, procedural, and technical platforms. Responsible for maintaining effective communications with the Facility/Operations Management and support staff while managing feedback loop to/from portfolio & data center operational team.
Responsibilities
Task will include but not be limited to:
Communicate and collaborate with Facility/Operations Management/Client in the evaluation of MEP technical issues and provide recommendations to resolve identified problems. Manage and develop the reporting techniques necessary for updating all those involved. Maintain an effective tracking system to keep department heads informed of all activities and assigned work efforts.
Support all MOP/SOP templates, understanding and work efforts directly related to the critical infrastructure, including attendance at recurring meetings, tracking of MOP related Operations (90 Day Report / TPRM) or follow-up on past/future CWA work efforts. Drive 10% audit of the completion of work efforts associated with Critical Facilities - this includes management of all documentation, approval process, Critical Facilities Incident Reporting, attendance on weekly calls and training of JLL facility/engineering teams and related vendors. Audit work orders and customer/client tickets, ensuring quality standards are achieved.
Drive initiation and coordination of MEP Operations/construction related activities supporting critical operations/functions. Review plans and drawings with site teams (HVAC, electrical, plumbing, life safety, generator, property specification, and requirements, etc.), to eliminate potential operational or system problems, make recommendations as necessary and/or required. Provide technical direction and review for all consulting engineers, and/or MEP vendors, retained for by operations. Ensure and audit that all proper close-out and commissioning procedures are followed - including the collection, distribution, and storage of all documentation.
Oversee the development, deployment, continuous operation, and the maintenance of all data center systems effecting the critical operations, but not limited to the following: Mechanical (HVAC, EAC, pumps, strainers, controls, etc.) Electrical (UPS, PDU, generators, primary switch gear, etc.), Plumbing (condensate, fuel oil, pre-action, etc.), Fire/Life Safety (alarming, suppression, etc.), Operations/light construction (demo or new SEP/UPS circuits, equipment's, etc.), services.
Conduct regular spot inspections to ensure the facility is being maintained to the highest standards or the standards expected by the MSA and the Client. Immediately recognize and report deficiencies to management. Recommend improvements and modifications to increase system reliability.
Audit inspections, testing and certification for Mechanical, Electrical, Plumbing, etc., systems are completed as required and permits displayed and reissued on a timely basis.
Analyze equipment performance and maintenance methods. Review and audit maintenance programs. Create, implement, and ensure adherence to the Preventative Maintenance programs in place.
Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.
Maintain on-going compliance with Clients Reporting methods and JLLs operations/compliance Audit assessment programs. Remain up to date on compliance requirements. Support monthly and quarterly client CPI and KPI reporting requirements, including reporting out of key account metrics as required.
Administer, maintain and support the implementation and maintenance of critical operations, procedure and safety playbooks throughout the account and ensure staff and vendors have a working understanding of policies and procedures.
Recommend, implement and maintain approved CEM training programs - including coordinating efforts with regional leadership, Facility managers, Operations managers, site leads and technicians.
Maintain technical document repositories as required to support client requirements.
Support the implementation of critical spares program for all data center campuses.
Maintain communication with the Sr. Program Director, regional facilities manager and/or senior leadership management. Develop reporting/tracking methods necessary for keeping the senior leadership management informed of all events, work efforts and/or tasks associated with the Technical Manager's position.
When applicable, respond to support of operational, incidents and emergencies 7x24. Provide program deployment of incident and escalation management policies.
Routinely Participate in the management of technology; MCIM, BTECH, Battery MGMT, etc. that supports the data center operations.
Provide recommendations to the Operations efficiency model to improve overall delivery of services.
Monitoring and adherence to the JLL/Clients Life/Safety Compliance Programs.
The monitoring, adherence to, the JLL/Clients MSA quality/annual audit programs - including the EOPM, JCAP, EHS, etc. reporting.
Perform additional job duties as required.
Minimum Requirements:
Education & Experience
8 years of managing data center account programs, driving operational excellence and critical environmental experience.
Must have in-depth knowledge and experience in a data center and critical facility, including UPS Systems, emergency generators, switchgear, and mechanical cooling plants.
Prior experience with successful development of mission critical programs operations and management.
Expertise in training content creation and deployment while leveraging the latest advancements in technology.
Experience organizing training activities in a corporate environment.
BS in Computer Science, Building Management, Electrical or Mechanical Engineering
Language Skills
Demonstrated excellence in verbal/written communication skills.
Proven record of Excellent internal and external customer service.
Ability to articulate value proposition to the client and JLL Leadership.
Other Skill and Abilities
Working knowledge of computer applications including MS Office, Word and Excel.
Physical Requirements
This position will require the following:
Walking large, campus-like settings.
Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.
Ability to read and interpret technical diagrams, equipment labels, and facility documentation. Strong visual acuity is necessary for accurately assessing equipment conditions, identifying potential issues, and ensuring compliance with specifications.
Lifting a minimum of 50 lbs.
Climbing stairs and navigating rooftops to access equipment.
Must be able to work different schedules.
Must be able to work Holidays.
Must be able to respond to site emergencies.
Ability to meet 10-30% travel requirement.
Customer Environment Description
A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
Demanding customer and fast-paced environment, serving some of the largest companies in the world.
JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to su
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Critical Environments Program Manager provide data center operational program delivery to assigned regional portfolio. Support Facility/Operations Management in the training, delivery, and audit of portfolio platform standards.
This includes but is not limited to training, procedural, and technical platforms. Responsible for maintaining effective communications with the Facility/Operations Management and support staff while managing feedback loop to/from portfolio & data center operational team.
Responsibilities
Task will include but not be limited to:
Communicate and collaborate with Facility/Operations Management/Client in the evaluation of MEP technical issues and provide recommendations to resolve identified problems. Manage and develop the reporting techniques necessary for updating all those involved. Maintain an effective tracking system to keep department heads informed of all activities and assigned work efforts.
Support all MOP/SOP templates, understanding and work efforts directly related to the critical infrastructure, including attendance at recurring meetings, tracking of MOP related Operations (90 Day Report / TPRM) or follow-up on past/future CWA work efforts. Drive 10% audit of the completion of work efforts associated with Critical Facilities - this includes management of all documentation, approval process, Critical Facilities Incident Reporting, attendance on weekly calls and training of JLL facility/engineering teams and related vendors. Audit work orders and customer/client tickets, ensuring quality standards are achieved.
Drive initiation and coordination of MEP Operations/construction related activities supporting critical operations/functions. Review plans and drawings with site teams (HVAC, electrical, plumbing, life safety, generator, property specification, and requirements, etc.), to eliminate potential operational or system problems, make recommendations as necessary and/or required. Provide technical direction and review for all consulting engineers, and/or MEP vendors, retained for by operations. Ensure and audit that all proper close-out and commissioning procedures are followed - including the collection, distribution, and storage of all documentation.
Oversee the development, deployment, continuous operation, and the maintenance of all data center systems effecting the critical operations, but not limited to the following: Mechanical (HVAC, EAC, pumps, strainers, controls, etc.) Electrical (UPS, PDU, generators, primary switch gear, etc.), Plumbing (condensate, fuel oil, pre-action, etc.), Fire/Life Safety (alarming, suppression, etc.), Operations/light construction (demo or new SEP/UPS circuits, equipment's, etc.), services.
Conduct regular spot inspections to ensure the facility is being maintained to the highest standards or the standards expected by the MSA and the Client. Immediately recognize and report deficiencies to management. Recommend improvements and modifications to increase system reliability.
Audit inspections, testing and certification for Mechanical, Electrical, Plumbing, etc., systems are completed as required and permits displayed and reissued on a timely basis.
Analyze equipment performance and maintenance methods. Review and audit maintenance programs. Create, implement, and ensure adherence to the Preventative Maintenance programs in place.
Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.
Maintain on-going compliance with Clients Reporting methods and JLLs operations/compliance Audit assessment programs. Remain up to date on compliance requirements. Support monthly and quarterly client CPI and KPI reporting requirements, including reporting out of key account metrics as required.
Administer, maintain and support the implementation and maintenance of critical operations, procedure and safety playbooks throughout the account and ensure staff and vendors have a working understanding of policies and procedures.
Recommend, implement and maintain approved CEM training programs - including coordinating efforts with regional leadership, Facility managers, Operations managers, site leads and technicians.
Maintain technical document repositories as required to support client requirements.
Support the implementation of critical spares program for all data center campuses.
Maintain communication with the Sr. Program Director, regional facilities manager and/or senior leadership management. Develop reporting/tracking methods necessary for keeping the senior leadership management informed of all events, work efforts and/or tasks associated with the Technical Manager's position.
When applicable, respond to support of operational, incidents and emergencies 7x24. Provide program deployment of incident and escalation management policies.
Routinely Participate in the management of technology; MCIM, BTECH, Battery MGMT, etc. that supports the data center operations.
Provide recommendations to the Operations efficiency model to improve overall delivery of services.
Monitoring and adherence to the JLL/Clients Life/Safety Compliance Programs.
The monitoring, adherence to, the JLL/Clients MSA quality/annual audit programs - including the EOPM, JCAP, EHS, etc. reporting.
Perform additional job duties as required.
Minimum Requirements:
Education & Experience
8 years of managing data center account programs, driving operational excellence and critical environmental experience.
Must have in-depth knowledge and experience in a data center and critical facility, including UPS Systems, emergency generators, switchgear, and mechanical cooling plants.
Prior experience with successful development of mission critical programs operations and management.
Expertise in training content creation and deployment while leveraging the latest advancements in technology.
Experience organizing training activities in a corporate environment.
BS in Computer Science, Building Management, Electrical or Mechanical Engineering
Language Skills
Demonstrated excellence in verbal/written communication skills.
Proven record of Excellent internal and external customer service.
Ability to articulate value proposition to the client and JLL Leadership.
Other Skill and Abilities
Working knowledge of computer applications including MS Office, Word and Excel.
Physical Requirements
This position will require the following:
Walking large, campus-like settings.
Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.
Ability to read and interpret technical diagrams, equipment labels, and facility documentation. Strong visual acuity is necessary for accurately assessing equipment conditions, identifying potential issues, and ensuring compliance with specifications.
Lifting a minimum of 50 lbs.
Climbing stairs and navigating rooftops to access equipment.
Must be able to work different schedules.
Must be able to work Holidays.
Must be able to respond to site emergencies.
Ability to meet 10-30% travel requirement.
Customer Environment Description
A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
Demanding customer and fast-paced environment, serving some of the largest companies in the world.
JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to su
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
