What are the responsibilities and job description for the Property Manager position at JLL?
As the Property/Facility Manager, you will provide leadership to your team and outstanding customer service to your clients, while managing an Office building or portfolio. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing Tenant Improvements and/or capital improvement projects, and developing your staff.
The Property/Facility Manager role is based on-site. *Local market requirements may vary.
WHAT YOU'LL BE DOING
Communication and Leadership:
Effectively and regularly communicate with the General Manager/Senior FM and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.
Budgeting and Financial Management:
Preparation of the annual budget and associated documentation, such as explanatory notes.
Review financial statements and reports for the property, including occupancy rates and lease expiration dates.
Analyze financial statements to project future financial positions and budget requirements.
Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.
Property Inspections and Enhancements:
Inspect properties and equipment to assess the extent of service and equipment required.
Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.
Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.
Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.
Lease Administration and Tenant Relations:
Support the Brokerage Team in the review of lease proposals and lease language.
Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.
Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.
Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.
Financial Management and Contracting:
Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.
Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.
Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.
Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.
Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.
Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.
Understand JLL contractual scope thoroughly and ensure all contractual commitments are fulfilled at all times.
Team Communication:
Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.
Maintain regular contact with HR for people management, Learning & Development programs and leave planning.
Documentation of HR activity as per JLL HR and Workday guidelines.
Client Relations:
Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly.
Manage all Client service-related reports/communication.
ADDITIONAL DUTIES and RESPONSIBILITIES:
Inspect all properties on a regular basis to ensure that building operations are conducted according to JLL standards and procedures.
Establish, communicate, and manage the tenant move-in/move-out process to minimize disruption to established tenants.
Ensure that appropriate insurance requirements are in place for all properties.
Focus on Client & End User Human Experience and bring JLL Experience concepts to the assigned sites.
Develop and execute tenant appreciation and retention program, events/holiday events.
Communicate and develop strong tenant relations/
WHAT YOU BRING TO THE TABLE
Education/Experience:
Associate or bachelor's degree is required.
An advanced degree is a plus.
Minimum of five (5) years of commercial real estate or property/facility management experience, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.
Must obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.
Certifications/Licenses:
Real estate license required within six (6) months of hire date.
LEED AP or GA accreditation is preferred.
Skills and Abilities:
Communication Skills:
Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), business periodicals, professional journals, technical procedures, and government regulations.
Proficiency in producing well-written reports, business correspondence, and procedure manuals.
Effective presentation skills to communicate information to senior level management, clients, tenants, vendors, peers, and the public.
Strong interpersonal and supervisory skills.
Mathematical Skills:
Ability to calculate figures and amounts, such as discounts, interest, commissions, prorations, percentages, and basic rent, parking fees, and late fees.
Proficiency in applying concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.
Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.
Reasoning Ability:
Strong problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to interpret various instructions presented in written, oral, diagram, or schedule form.
Strategic thinking skills with a focus on implementation and execution.
WHAT'S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate.
Deep investment in cutting-edge technology to power your work.
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being.
A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Property/Facility Manager role is based on-site. *Local market requirements may vary.
WHAT YOU'LL BE DOING
Communication and Leadership:
Effectively and regularly communicate with the General Manager/Senior FM and/or Regional Leadership on significant operating issues at the building, including client or tenant concerns.
Budgeting and Financial Management:
Preparation of the annual budget and associated documentation, such as explanatory notes.
Review financial statements and reports for the property, including occupancy rates and lease expiration dates.
Analyze financial statements to project future financial positions and budget requirements.
Prepare and review financial reports for clients on a monthly, quarterly, and annual basis, complying with the requirements in the management services agreement.
Property Inspections and Enhancements:
Inspect properties and equipment to assess the extent of service and equipment required.
Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.
Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.
Manage construction projects, such as tenant improvements, restroom renovations, and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.
Lease Administration and Tenant Relations:
Support the Brokerage Team in the review of lease proposals and lease language.
Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.
Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.
Act as the primary or secondary contact for tenants regarding tenant service requests. Proactively meet with tenant representatives on a scheduled basis.
Financial Management and Contracting:
Work with Client Accounting Services to manage the accounting process and direct on-site bookkeeping functions and the collection process.
Review account aging reports to assess collection status and outstanding balances. Evaluate current collection policies and procedures.
Submit tenant accounts to attorneys or agencies for collection with client approval. Assist with tenant evictions in compliance with court orders and instructions from specified attorneys and clients.
Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.
Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level.
Competitively bid and prepare all service contracts to ensure high-quality and cost-effective services. Analyze contract bids, submit bids and recommendations, and execute standard form contract agreements. Act as the primary contact for service contractors and vendors.
Understand JLL contractual scope thoroughly and ensure all contractual commitments are fulfilled at all times.
Team Communication:
Regularly communicate with the property team, providing necessary support and information to this primary tenant contact.
Maintain regular contact with HR for people management, Learning & Development programs and leave planning.
Documentation of HR activity as per JLL HR and Workday guidelines.
Client Relations:
Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly.
Manage all Client service-related reports/communication.
ADDITIONAL DUTIES and RESPONSIBILITIES:
Inspect all properties on a regular basis to ensure that building operations are conducted according to JLL standards and procedures.
Establish, communicate, and manage the tenant move-in/move-out process to minimize disruption to established tenants.
Ensure that appropriate insurance requirements are in place for all properties.
Focus on Client & End User Human Experience and bring JLL Experience concepts to the assigned sites.
Develop and execute tenant appreciation and retention program, events/holiday events.
Communicate and develop strong tenant relations/
WHAT YOU BRING TO THE TABLE
Education/Experience:
Associate or bachelor's degree is required.
An advanced degree is a plus.
Minimum of five (5) years of commercial real estate or property/facility management experience, including budget preparation/financial reporting, knowledge of building systems, lease documentation, and administration.
Must obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.
Certifications/Licenses:
Real estate license required within six (6) months of hire date.
LEED AP or GA accreditation is preferred.
Skills and Abilities:
Communication Skills:
Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), business periodicals, professional journals, technical procedures, and government regulations.
Proficiency in producing well-written reports, business correspondence, and procedure manuals.
Effective presentation skills to communicate information to senior level management, clients, tenants, vendors, peers, and the public.
Strong interpersonal and supervisory skills.
Mathematical Skills:
Ability to calculate figures and amounts, such as discounts, interest, commissions, prorations, percentages, and basic rent, parking fees, and late fees.
Proficiency in applying concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to analyze, interpret, and explain financial statements and calculate dollar and percentage variances.
Strong financial and accounting acumen, including a clear understanding of cash and accrual accounting procedures.
Reasoning Ability:
Strong problem-solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to interpret various instructions presented in written, oral, diagram, or schedule form.
Strategic thinking skills with a focus on implementation and execution.
WHAT'S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate.
Deep investment in cutting-edge technology to power your work.
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being.
A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
