Sr. Analyst - Technology Support

What This Job Involves –

This is a CMMS and BAS hybrid supporting role. This role is in support of the JLL Asset Management journey towards World Class Maintenance organization. This role provides more efficient means of managing facilities maintenance. Successful application of business and technical knowledge to provide administrative and technical support for the organization's existing client facing and internal applications required.

Job Responsibilities

CMMS Support

• Using client CMMS (Planon) and JLL CMMS (Corregio), plans, schedules, coordinates, assigns, monitors work orders for group of responsibility
• Develop and maintain accuracy of work order data, adding equipment to PM Plans, schedules and asset audits.
• Support management in the scheduling and assigning of work. Manage work orders in the system, ensure proper creation, planning, update, execution and closure of work orders.
• Support ongoing efforts of building out PM task checklist into CMMS and load balance labor plan.
• Collects data and collaborates with operations team to optimize maintenance programs.
• Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status
• Continuous improvement of the work planning and scheduling process through the review and use of maintenance metrics, analysis of work order flow, project demands and expectations.
• Coach and educate staff on PlanOn and Faclan functions and best practices for performing tasks. Serves as Tier 1 support for the team.
  
  

Network Support

• Assist with maintenance, configuration and reliability of facilities BAS network, computing environment, and applications, troubleshoot network errors with coordination from 3rd party network administrator and onsite building engineering.
• Coordinate adds, moves, and changes with onsite building engineering
• Manage facilities BAS IT network specific active directory group
• Coordinate with client’s IT department to develop and validate operating policies for network access and use.
• Provide training to end-users to ensure conformance with developed policies.
• Coordinate security review for all new and existing devices on the network
• Maintain configuration documentation
  
  

Product Expertise

• Understand the function and communication protocols of existing mechanical, electrical building systems as well as BAS hardware and software.
• Learn applications from both a functional and technical perspective to resolve basic technical problems.
• Proper utilization of the help desk ticketing management system to track and document identified service requests.
  
  

Relationship Management

• Coordinate with internal and outsourced service management functions on service issues and problem management.
• Efficiently communicate challenges and successes to management
  
  

Project Execution

• Assist in management of project deadlines and schedules
• Communicate and apply project standards
• Consistently deliver high-quality services, develop training, reference guides, and product support materials
  
  

Data Management

• Assist with data collection and reporting for base building systems
• Review building system data and report on anomalies.
  
  

Education/training

• Degree in information systems, computer science, or business administration highly preferred
• Years of relevant experience 3-5 years
• Knowledge/experience in Facilities Management and/or Real Estate industry preferred
  
  

Skills and knowledge

• Strong understanding of building mechanical, electrical and automation systems and operations preferred
• Strong knowledge of BAS systems, networking and protocols preferred
• Ability to draft reports and presentation materials using industry accepted workplace applications, proven applied experience with collaborative applications.
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Self-motivated; able to set priorities and work independently
• Strong technical skills with the ability to learn new applications quickly
• Position will require use of the Microsoft Office Suite and other JLL systems
• Experience using help desk service management applications.
• Experience with applications like BacNet, Tridium Niagra (building automation tool), etc preferred.