What are the responsibilities and job description for the IT Support Analyst - Field Technology position at Allan Myers, Inc?
Responsibilities
Allan Myers is looking for an IT Support Analyst to support our Construction and Construction Materials field technology to be based out of our Chesapeake, Virginia office. These field technologies include applications and systems used in estimating, surveying, asphalt production, field productivity, planning and scheduling.
A background in construction or construction operations is a plus.
Key responsibilities include:
- Provide direct user support over the phone and in person at offices, job sites, and asphalt plant locations.
- Assist users with resolution of issues and provide guidance on the use of technology. Support issues will range from account and device related issues to clearing of sessions to assistance in troubleshooting and isolating performance issues on devices and networks as well as core applications.
- Support technology deployments in the field and assist in providing end user training on proper use of the technology.
The Support Analyst will participate in implementation projects and process improvement initiatives.
The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives.
Qualifications
Experience and Education Requirements:
- Bachelor’s degree in Engineering, Business or Information Technology, Computer Science, Finance or related field.
- Certifications such as CompTIA A preferred, others such as Project , Network , and Cloud are a plus
- 2 – 5 years related experience
- Experience with and knowledge of the Construction or Materials Productions industries is a plus.
Required Skills and Knowledge:
- Must be able to travel overnight or long distances on occasion.
- Must possess a willingness to learn and adapt to change.
- Ability to work under deadlines and pressure.
- Must possess excellent communication (verbal/written) & time management skills.
- Must be detail oriented.
