Workplace Services Director

What This Job Involves –

As the Director of Workplace Services (WS), you will lead and manage the delivery of comprehensive Workplace Services, including relocation project management, furniture operations, product storage, and warehouse management. You will be responsible for fostering strong client relationships, overseeing program operations, and driving strategic initiatives to enhance workplace efficiency and employee experience.

Key Attributes

• Leadership: Acts with integrity, delegates effectively, holds high standards, listens to the team, and makes decisive actions
• Organization: Excels at managing multiple priorities and ensuring accountability
• Communication: Articulates responsibilities and program status clearly to team members and stakeholders
• Strategic Thinking: Ability to navigate complex, multi-faceted organizations with multiple stakeholders
• Problem-Solving: Strong analytical skills, including root cause analysis and solution development
• Customer Focus: Dedicated to exceeding client expectations while ensuring compliance and service excellence
  
  

Your day to day:

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for the client’s corporate services department for all WS matters
• Understand the client’s real estate portfolio and strategic campus master plan to drive leading-practice solutions
• Deliver presentations to key client stakeholders regarding WS initiatives
  
  

Program Leadership and Oversight

• Manage the WS team, including setting goals, assessing performance, and fostering continuous improvement
• Recommend staffing levels and ensure consistency in service delivery through training and review of deliverables
• Oversee complex program schedules with multiple workstreams, competing priorities, and critical interdependencies
• Manage risks and issues, taking corrective measures as needed
• Create, analyze, and reconcile program budgets
  
  

Operations and Service Delivery

• Coordinate the delivery of monthly and quarterly business reporting and participate in operations meetings
• Ensure major projects are adequately supported with tactical WS resources
• Identify, recommend, and implement relevant technology solutions
• Standardize playbooks, processes, data metrics, and technology across WS functions
• Measure, monitor, and report cost savings and value-added contributions
• Establish and monitor the WS service line's budget and revenue
  
  

Strategic Planning and Innovation

• Summarize findings and make recommendations for action, including reviewing migration plans and ensuring the project pipeline aligns with long-term plans
• Evaluate customer requests to ensure alignment with long-term plans and utilization targets
• Recommend, educate, and enforce space policies/standards, procedures, and protocols
• Drive continuous improvement initiatives and incorporate JLL's evolving best practices into team operations
  
  

Cross-functional Collaboration

• Collaborate with JLL and non-JLL service partners to ensure seamless communication and integration across functions and stakeholders
• Strategically anticipate and proactively address issues & downstream impacts
• Collaborate with peers to ensure holistic success of the program
• Manage support vendors and external service providers as required
  
  

Sound like you? To apply you need:

• BS/BA degree in Corporate Real Estate, Architecture, Interior Design, or Facilities Management; Master's degree preferred
• 5 years of experience in corporate real estate/occupancy planning/workplace operations at a leadership level
• Strong oral/written communication and client relationship management skills
• Proven people management skills with a history of high employee satisfaction and engagement
• Ability to embrace change and ambiguity and rally teams and resources
• Excellent time management and delegation skills in a fast-paced, highly matrixed environment
• Proficiency in Microsoft Office suite, including advanced Excel skills and Microsoft Project
• Experience with managing vendor relationships and support vendors
• Knowledge of corporate workplace policies/standards, procedures, and protocols
• Familiarity with data consolidation and visualization tools
• Understanding of financial metrics and reporting