Mechanical Claims Specialist

Are you a skilled mechanic looking to shift gears in your career? Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A Group and part of the larger JM Family Enterprises Inc., is seeking a Mechanical Claims Specialist to join our expanding customer contact team.

In this role, you’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.

This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities provided by JM Family Enterprises, Inc.

Key Responsibilities

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other relevant parties, providing great customer service while successfully resolving claim-related requests.
• Actively listen to callers' questions and concerns, demonstrating understanding and care to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and reliable electronic claim-related records
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.
  
  

Qualifications

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Strong knowledge of vehicle repair processes and the talent to discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Great verbal communication skills with the ability to clearly and successfully articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction
• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-oriented, motivated and proactive individual with the ability to work efficiently in a dynamic call center environment with minimal oversight.
• Bilingual (Spanish & English) candidates preferred.
• High school diploma or GED required.
• ASE certification is a plus.
  
  

Additional Considerations

• Must be willing to travel to our Deerfield Beach, FL or St. Louis, MO location for the initial 2-week Onboarding training.
• Must be willing to work Saturdays occasionally.
• A high-speed home internet connection and a quiet at-home workspace is required for remote and hybrid schedules.
  
  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.