Operational Analytics Manager

Overview

About JM&A Group  

JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, prepaid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300 associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is the leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, contact us at 1-800-553-7146 or visit us online at www.jmagroup.com.   

JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn. 

Job Description

The Operational Analytics Manager will lead a team of associates responsible for providing reporting, dashboards, analytics and strategic recommendations for the Customer Service Department, supporting Mechanical Claims and the Customer Contact Center for a multi-site contact center operation.

The primary role is to manage and optimize the planning activities for a multi-site operation which includes preparation and presentation of monthly reporting, creating forecasts and staffing models, developing self-servicing dashboards, providing insight and analysis to assist in tactical and strategic decisions.

Responsibilities also include developing, improving and automating existing reports and models, working with department heads to update data, documenting and analyzing data, presenting the results to management and handling ad hoc requests.

Job Responsibilities and Requirements

• Lead team responsible for Providing reporting, self-servicing dashboards, forecasts, insights and analyses supporting tactical and strategic decision making
• Manage the effort of data mining, cleansing, modeling, visualizing and analyzing, documenting existing and future business processes
• Lead the effort of updating, refining and enhancing current reporting to improve the quality and speed of delivery of financial and operational reporting
• Summarize data into presentations while telling a story to support business decisions and strategic direction. The target audience will primarily be internal customers and executive management.
• Special Projects and ad hoc analyses as required by the Operational departments
• Idea generation, recommendations, etc.
• Create and maintain relationships with stakeholders, gain thorough understanding of their desired business outcomes and how they translate into BI application features and visualizations
• Development using a variety of BI tools including Excel, Power BI, Power Automate, Power Query, DAX and SQL in an Azure Cloud database environment

Job Requirements

• 3 years experience leading / managing a team of associates
• Project Management experience preferred
• Bachelor’s Degree in Business Administration, Computer Science, Data Analytics or another related field. While a specific degree in data intelligence is a strong asset, equivalent work experience may be considered
• Strong quantitative, analytical and problem-solving skills
• Experience in financial analysis and reporting or related work. With demonstrated financial analysis and modeling expertise
• Experience in presenting / discussing results of performance
• Ability to prioritize tasks efficiently with a high level of attention to detail
• Excellent project management, interpersonal and organizational skills
• Ability to work under tight deadlines while being flexible and responsive to changing conditions
• High degree of proficiency with the Microsoft Suite of products including Excel, Power BI, and Power Automate

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Salary : $18 - $0