What are the responsibilities and job description for the IT Support Technician/Engineer position at JM Addington Technology Solutions?
Job Description
We are a Managed Service Provider (MSP) based in Knoxville, dedicated to improving the operations and security of our clients.
Take the assessment here to move forward: https://www.ondemandassessment.com/link/index/JB-OD3C7J7FJ?u=1172741
Why Us?
Flexible working environment: primarily an in-office position, working from home as needed is allowed. Need to get your oil changed during the day? So long as you find someone to cover your shift, that’s fine.
Previous employees in this position have gone on to become executives at other firms, start their own business or double their initial salary.
As support technician you will be the first point of contact for customers seeking IT support, performing troubleshooting, managing tickets, and providing technical assistance for hardware, software, and network issues. You will maintain accurate documentation and deliver exceptional customer service. This role involves both remote and occasional on-site support, requiring strong communication, problem-solving skills, and teamwork.
We value our employees for their comprehensive skill sets and provide opportunities for continuous professional growth. If you are seeking a challenging and rewarding environment to enhance your technical expertise, we encourage you to apply.
Benefits:
Schedule:
Expected Technical Skills:
JM Addington Technology Solutions and CybersecureRIA, providing Cloud based solutions to Cybersecurity, IT support and regulatory compliance (especially for RIA's). We are a managed service provider with clients across the United States.
JM Addington Technology Solutions and CybersecureRIA, providing Cloud based solutions to Cybersecurity, IT support and regulatory compliance (especially for RIA's). We are a managed service provider with clients across the United States.
We are a Managed Service Provider (MSP) based in Knoxville, dedicated to improving the operations and security of our clients.
Take the assessment here to move forward: https://www.ondemandassessment.com/link/index/JB-OD3C7J7FJ?u=1172741
Why Us?
Flexible working environment: primarily an in-office position, working from home as needed is allowed. Need to get your oil changed during the day? So long as you find someone to cover your shift, that’s fine.
Previous employees in this position have gone on to become executives at other firms, start their own business or double their initial salary.
As support technician you will be the first point of contact for customers seeking IT support, performing troubleshooting, managing tickets, and providing technical assistance for hardware, software, and network issues. You will maintain accurate documentation and deliver exceptional customer service. This role involves both remote and occasional on-site support, requiring strong communication, problem-solving skills, and teamwork.
We value our employees for their comprehensive skill sets and provide opportunities for continuous professional growth. If you are seeking a challenging and rewarding environment to enhance your technical expertise, we encourage you to apply.
Benefits:
- Health insurance, including vision and dental
- 3 weeks paid time off
- All mileage to/from customer site reimbursed
Schedule:
- Monday to Friday, 8-5
Expected Technical Skills:
- Education: High School Diploma or better
- Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
- Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
- Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration
- Networking, knowledge of wifi, subnetting and business-grade firewalls
- Microsoft Cloud Platform (Office 365, Email, Azure, Entra, ATP, MDM)
- Operating Systems: Windows 10 , Windows Server, MacOS
- Understanding of DNS, record types, and email security
- Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
- On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Knoxville area.
- Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
- Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts
- Clean driving record (company vehicle given for onsite service work).
- Ability to lift 50-75lbs, we often have to deliver hardware to client sites
- Ability to climb a ladder to install/troubleshoot WiFi APs
- Pass background check and drug test
- 60% remote support, 10% onsite support, 10% documentation, 10% dashboard monitoring
- Time tracking.
- Issue and resolution documentation in ticketing system.
- Maintain and update records for documentation, compliance, and billing
- Prepare and maintain standard operating procedures and technical references.
- Maintain and update knowledge and skills through self-managed learning, training and certifications as assigned.
JM Addington Technology Solutions and CybersecureRIA, providing Cloud based solutions to Cybersecurity, IT support and regulatory compliance (especially for RIA's). We are a managed service provider with clients across the United States.
JM Addington Technology Solutions and CybersecureRIA, providing Cloud based solutions to Cybersecurity, IT support and regulatory compliance (especially for RIA's). We are a managed service provider with clients across the United States.
Salary : $40,000 - $60,000