IT Help Desk Technician

Position Summary:

Provide technical assistance to computer users. Answer questions or resolve computer problems for office personnel in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Analyze, test, troubleshoot, and evaluate existing network systems, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Essential Job Functions:

• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Oversee the daily performance of computer systems
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Develop training materials and procedures, or train users in the proper use of hardware or software
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Related occupations
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Related occupations
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Configure security settings or access permissions for groups or individuals
• Analyze and report computer network security breaches or attempted breaches
• Identify the causes of networking problems, using diagnostic testing software and equipment
• Troubleshoot network or connectivity problems for users or user groups
• Provide telephone support related to networking or connectivity issues
• Perform routine maintenance or standard repairs to networking components or equipment
• Install new hardware or software systems or components, ensuring integration with existing network systems
• Test computer software or hardware, using standard diagnostic testing equipment and procedures
• Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
• Create or update technical documentation for network installations or changes to existing installations
• Train users in procedures related to network applications software or related systems
• Performs other related duties as requested
• Following Standard Operating Procedures (SOP’s) on the safe handling and proper use of machines and tools used for the operations
• Adherence to Good Agricultural Practices (GAP’s) for food processing
• Adherence to Good Manufacturing Practices (GMP’s) for food processing
• Accurate completion of daily logs and reports according to the SOP

Education/Experience:

• Prior information technology or systems administration experience preferred
• Formal technical education and/or certifications, professional and/or technology-specific certifications may be consider in lieu of the degree
• At least 1 year experience in the related field
• Familiar with telephone, office, and point-of-sale software a plus
• Experience in hands-on technical support roles including maintaining desktop workstations preferred
• Current experience with various operating systems and software packages including MS Office 365, Windows 10, iOS, Android

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person