What are the responsibilities and job description for the IT Helpdesk Support Intern position at JM Huber Corporation?
Portfolio Business : Huber Engineered Materials
J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position Summary
The IT Helpdesk Support Intern position is an IT support role that assists first-level end-user day-to-day support needs, both on-site and remote, including receiving in-bound calls and responding to service call inquiries; trouble-shooting and documenting steps taken to resolve challenges with hardware, software and application issues within a ticketing system, and provides timely communications regarding issue status and resolution.
This position will support information technology (IT) policies, and Huber’s hardware and software compliance and lifecycle.
Principal Duties & Responsibilities
- Provide on-site and remote technical support to a wide variety of end users within the Huber Engineered Materials (HEM) organization.
- Perform general maintenance and remedial repairs on a range of IT equipment including, but not limited to computers, laptops, printers, mobile devices, conference room A / V equipment, and telephony / networking equipment.
- Respond promptly and effectively to calls regarding any query or issues pertaining to software or hardware that the IT department is responsible for.
- Use ticketing system to open and document incidents and service requests following the organization’s standard operating procedures for incident and service management.
- Follow and comply with all standard operating procedures defined for device setup and configuration (computers, printers, mobile devices, for example but not limited to).
- Provide troubleshooting, root cause analysis and problem resolution for technical issues surrounding hardware, Windows OS, Microsoft Office 365 Applications, network connectivity, and Virtual Desktop technologies.
- Complete software / hardware installs, upgrades, project assignments, migrations, and rollouts as requested.
- Provide a consistent user experience by adhering to internal IT process documents (SOPs) and Knowledge Articles where applicable.
Specialized / Technical Knowledge or Required Skills
Physical Requirements
Key Competencies
Summary
Education
Total Rewards
J.M. Huber Corporation complies with all local / state regulations requiring salary range transparency.
Any offered salary is determined based on relevant factors such as an applicant's skills, performance, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.
U.S. Market-Based Salary Range
IT Helpdesk Support Intern
41,600.00 - $41,600.00]
In addition to base compensation, individuals may be eligible for an annual discretionary bonus and profit-sharing payout.
Huber also offers a comprehensive, competitive benefits package as detailed on the Huber Benefits Hub
Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.
J.M. Huber Corporation is an EEO / AAP employer. Pre-employment drug screening is required
Salary : $41,600
