Veterinary Receptionist

Job Summary

The Veterinary Receptionist plays a vital role in our veterinary clinic. This position provides primary administrative and organizational support to the veterinary team while creating a professional and emotionally comfortable environment for the public.

Must have 3 years of Veterinary Reception experience.

Essential Job Functions

• Welcome clients with their pets to the clinic in a friendly and courteous manner.
• Check-in/out clients for appointments and discharge.
• Answers telephone calls and return e-mails.
• Process payment transactions.
• Prepare surgical consent forms
• Schedule appointments using our designated software
• Ensure a pleasant respectful and productive relationship with Veterinarian and all team members.
• Demonstrate strong multitasking skills in a fast-paced environment.
• Work patiently with distressed, frustrated or disgruntled clients.
• Maintains appearance of reception area including availability of brochures and other supplies.
• Ensure updated registration forms are on file and informs clients of expected wait time.

Computer Skills

• Must be able to use multiple platforms to meet business needs including Gingr, When I Work, and Microsoft Office software.
• Must be able to learn and easily adapt to new technology.

Qualifications

• 3-5 years in an office setting in customer service and/or reception capacity.
• Professional animal care experience is strongly preferred.
• Outstanding interpersonal communication skills.
• Highly organized. Able to multitask in a fast paced setting.
• Strong computer experience.
• Comfortable interacting with dogs and cats of all breeds and sizes.
• Passionate about animal welfare. Treats all animals with compassion and kindness
• Follow rotating work schedule.
• Reliable and dependable. Maintain excellent attendance and punctuality

Education

• Associate degree preferred
• High School Diploma or equivalent required