What are the responsibilities and job description for the CX Retail Manager position at Jo and Jax?
The Customer Experience Specialist is responsible for ensuring that the needs of Jo Jax customers are overwhelmingly satisfied by providing courteous and prompt assistance via online chat, email and phone.
The objective of this role is to create an environment that provides Jo Jax customers a sense of comfort, reliability and security. You will assist in developing and maintaining certain customer service policies, procedures and standards that will be implemented into the daily operation of all divisions of the organization.
In addition to working with customers directly via email, chat and on the phone, you will also be managing the retail showroom for in person customers. Ensuring that customers have an incredible experience from beginning to end. Utilizing Merchandising, Inventory management, Retail and customer relation skills on a daily basis!
