Housing Navigator

Job Summary
This is a new full-time opportunity that will play an important role on the nonprofit campus and in the community and will report to the Harrelson Center Executive Director. Housing Navigation is a new program that builds on the Help Hub and the Harrelson Center’s existing network of programmatic partners and volunteers to offer concierge-level service to assist low-income families and individuals navigate housing and housing-related programs in the Greater Wilmington area. This leadership role is tasked with providing professional social work services, problem solving, resource navigation, and goal setting assistance to households in person, over the phone, and virtually. The Housing Navigation Manager will empower clients to access existing housing and housing-related resources.

Responsibilities

The Housing Navigation Manager will be cross trained in Help Hub program operations as an assistant manager and advisor for financial assistance crises, supporting and expanding Help Hub services and clients, and assisting with walk-ins by scheduling appointments, connecting clients with campus and community partners, and planning nonprofit/coalition group classes training.

Daily tasks include strengths-based counseling, referrals and relationships development, person-centered case management, and forming realistic 90-day plans through balanced collaboration between client, Manager, and partner organizations. The Housing Navigation Manager will capture data and track program outcomes using Salesforce, providing updates and reports to the Director and other stakeholders. The Manager will represent the Harrelson Center in community problem-solving initiatives and coalitions active in affordable housing solutions.

Experience

• Proven experience in housing navigation or related fields is preferred.
• Familiarity with Section 8 programs, LIHTC properties, and other affordable housing resources is highly desirable.
• Strong skills in crisis intervention and management, with a demonstrated ability to handle sensitive situations effectively.
• Excellent negotiation skills and the ability to advocate for clients' needs successfully.
• Knowledge of relevant laws affecting housing access is beneficial.

This position requires a compassionate individual who is committed to helping others achieve stable housing solutions while navigating potential challenges along the way.

Job Type: Full-time

Pay: $19.84 - $24.40 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Wilmington, NC 28401 (Required)

Ability to Relocate:

• Wilmington, NC 28401: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24