What are the responsibilities and job description for the Customer Experience Associate position at Jo-Ann Stores, LLC?
Job Description
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Jo-Ann Stores, LLC. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and creating an engaging in-store experience.
Key Responsibilities:
- Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
- Assist with leading the store team members by observing and coaching individuals, as well as performing operational duties such as opening and closing the store, ensuring store compliance, and finding creative ways to drive business.
Requirements:
- High School Diploma or equivalent required.
- 1 years of supervisory experience in a customer-centric environment preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
- Medical, dental, and vision benefit plans.
- Company-paid basic, optional, and dependent life insurance.
- Long-term disability and company-paid short-term disability.
- Paid time off and sick time.
- Tuition reimbursement.
- Team member discount.
