What are the responsibilities and job description for the Customer Service Ambassador position at Jo-Ann Stores, LLC?
Job Overview
">About the Role: As a Seasonal Team Member at Jo-Ann Stores, LLC, you will play a vital part in delivering exceptional customer experiences, driving sales through product knowledge and innovative merchandising, and creating an inviting store environment. This role requires open availability to work various shifts, including days, evenings, weekends, and holidays.
Key Responsibilities:
Requirements:
">About the Role: As a Seasonal Team Member at Jo-Ann Stores, LLC, you will play a vital part in delivering exceptional customer experiences, driving sales through product knowledge and innovative merchandising, and creating an inviting store environment. This role requires open availability to work various shifts, including days, evenings, weekends, and holidays.
Key Responsibilities:
- Greet customers warmly and provide personalized service using the F.A.S.T. service model.
- Engage with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Process transactions efficiently and accurately.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 50 pounds unassisted, and group lift 50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis).
Requirements:
- No experience required, but preferred for those with 1-3 years of customer-centric experience.
- Able to work in a fast-paced environment and maintain high standards throughout the sales floor.
- Ability to communicate effectively with customers and team members.
- Relocation may be required for career progression.
