What are the responsibilities and job description for the Customer Support Travel Advisor position at Joanna Rubin?

Job Title : Resort and Hotel Reservations Specialist

About the Job :

We are seeking a highly organized and customer-focused Customer Support Travel Advisor to join our team. This remote position allows you to work from the comfort of your home while playing a pivotal role in assisting clients with booking their dream vacations. You'll utilize your expertise in hospitality and customer service to secure the best hotel and resort accommodations for clients, ensuring seamless and memorable travel experiences.

Key Responsibilities :

Booking and Reservations : Assist clients in booking hotels, resorts, and vacation packages based on their preferences, ensuring the best possible accommodations that meet their needs.
Client Consultation : Understand clients' travel needs, budgets, and special requests to recommend the most suitable resorts and hotel options.
Product Knowledge : Stay informed about available properties, including amenities, location, pricing, and deals. Provide clients with detailed information on hotel services, room types, and available extras.
Managing Bookings : Process reservations, confirm bookings, and send booking confirmations and relevant information to clients in a timely manner.
Problem Resolution : Address any issues or concerns that arise during the booking process, ensuring that clients’ needs are met and their concerns are handled efficiently.
Customer Support : Provide exceptional customer service throughout the reservation process, answering questions, offering advice, and guiding clients on hotel policies, booking procedures, and special promotions.
Upselling and Cross-Selling : Promote value-added services, such as spa treatments, special packages, or upgraded rooms, and suggest related services to enhance clients’ vacation experiences.
Administrative Tasks : Maintain accurate records of bookings, client interactions, and related administrative details.
Follow-up and Client Relations : Follow up with clients before and after their stay to ensure satisfaction and gather feedback for improving future bookings.

Skills and Qualifications :

Customer Service Excellence : Strong ability to interact with clients in a friendly, professional manner and resolve issues effectively.

Attention to Detail : Ability to manage reservations accurately, keeping track of client preferences, special requests, and changes.

Knowledge of Travel and Hospitality : Familiarity with hotel and resort offerings, booking systems, and the travel industry in general.

Communication Skills : Excellent verbal and written communication skills, with the ability to clearly explain booking details and promote resort features.

Sales Experience : Ability to upsell and cross-sell travel packages, services, or accommodations to increase revenue.

Multitasking Abilities : Capable of managing multiple reservations and clients at once, handling various tasks without compromising service quality.

Problem-Solving Skills : Ability to think quickly on your feet and address client concerns promptly and professionally.

Team Player : Ability to collaborate with a team of fellow advisors, managers, and support staff to ensure smooth and efficient operations.

Benefits :

Flexible Schedule : Enjoy the flexibility of working remotely and setting your own hours, whether part-time or full-time.

Competitive Compensation : Enjoy commission only earnings and earn as much as you’re willing to put into your efforts, with no income caps.

Travel Discounts : Access to discounted hotel stays, resort packages, and exclusive travel perks.

Career Growth : Opportunities for professional development, training, and certification within the travel and hospitality industry.

Work-Life Balance : Work from home, allowing you to maintain a healthy balance between your professional and personal life.

Supportive Work Environment : Join a supportive team with ongoing training and mentorship to ensure your success.

Why This Job Is Right for You :

If you’re passionate about hospitality, enjoy helping others plan their vacations, and have a knack for problem-solving, this position offers a rewarding opportunity. As a Customer Support Travel Advisor , you will make a meaningful impact on your clients' travel experiences while enjoying flexibility, travel perks, and the potential for personal growth within the travel industry.

Ready to Join Our Team?

If you’re ready to assist travelers in booking their dream resort and hotel stays and provide them with outstanding customer service, apply now and become part of our dynamic team!

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