Outbound Operations Manager

Summary:

The Distribution Center Outbound Operations Manager is responsible for overseeing the automated outbound operations (goods to person) within a distribution center. This role involves managing the efficient and timely processing of customer orders, coordinating the picking, packing, and shipping processes, and ensuring all outbound activities align with company standards and customer expectations. The manager will lead a team of supervisors, leads, and associates to achieve operational goals, while driving continuous improvement in productivity, quality, and safety.

Duties and Responsibilities:

Operational Leadership:

• Direct and manage all outbound operations, including order picking, packing, and shipping activities.
• Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
• Develop and implement operational procedures and policies to enhance productivity, quality, and safety.

Team Management:

• Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
• Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
• Monitor team performance, providing regular feedback and conducting performance evaluations.

Process Improvement:

• Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
• Utilize data and metrics to drive decision-making and track progress on key performance indicators (KPIs).
• Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.

Safety and Compliance:

• Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Address any safety incidents or concerns promptly and thoroughly.

Customer Focus:

• Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
• Address and resolve any customer complaints or issues related to outbound operations.
• Collaborate with the customer service team to enhance the overall customer experience.

Budget and Resource Management:

• Manage labor, equipment, and supply budgets for outbound operations.
• Optimize resource allocation to achieve cost-effective operations.
• Prepare and present reports on operational performance, budget adherence, and improvement initiatives.

Required: Education, Skills, Abilities and Experience

• Bachelor’s degree, preferred Supply Chain Management, Logistics, Business Administration, or related field; or equivalent work experience.
• 5 years of experience in distribution center operations, with at least 3 years in a supervisory or management role.
• Experience leading in a large, diverse work force in a dynamic work environment that is driven by accurate and timely (same day) order fulfillment.
• Experience leading and planning DC Operations in automation environment for high volume, multi-channel distributor
• Strong knowledge warehouse management systems (WMS) and other related technologies.
• Excellent leadership, communication, delegation and interpersonal skills.
• Proven ability to manage and motivate teams in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Experience driving a culture of safety and continuous improvement using Lean methodologies

Working Conditions:

The job will be performed entirely in a warehouse where conditions can range from warm to cool. The job will be performed in a shared office. Will work around warehouse machines and equipment with a moderate level of noise. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the manager's job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.