Outbound Operations Manager

S&S Activewear - Reading, PA

JOIN US AND "CREATE YOUR VISION"

ABOUT US 

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100 brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes.  We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

ABOUT THE ROLE 

The Distribution Center Outbound Operations Manager is responsible for overseeing the automated outbound operations (goods to person) within a distribution center. This role involves managing the efficient and timely processing of customer orders, coordinating the picking, packing, and shipping processes, and ensuring all outbound activities align with company standards and customer expectations. The manager will lead a team of supervisors, leads, and associates to achieve operational goals, while driving continuous improvement in productivity, quality, and safety.

SCHEDULE & COMPENSATION

Monday - Friday, Full Time, Exempt 

Salaried: $102,000 - $120,000 (based on experience)

ONSITE: 2 Ontelaunee Drive - Reading, PA 19605

WHAT YOU WILL DO

Operational Leadership:

• Direct and manage all outbound operations, including order picking, packing, and shipping activities.
• Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
• Develop and implement operational procedures and policies to enhance productivity, quality, and safety.

Team Management:

• Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
• Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
• Monitor team performance, providing regular feedback and conducting performance evaluations.

Process Improvement:

• Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
• Utilize data and metrics to drive decision-making and track progress on key performance indicators (KPIs).
• Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.

Safety and Compliance:

• Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Address any safety incidents or concerns promptly and thoroughly.

Customer Focus:

• Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
• Address and resolve any customer complaints or issues related to outbound operations.
• Collaborate with the customer service team to enhance the overall customer experience.

Budget and Resource Management:

• Manage labor, equipment, and supply budgets for outbound operations.
• Optimize resource allocation to achieve cost-effective operations.
• Prepare and present reports on operational performance, budget adherence, and improvement initiatives.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree, preferred Supply Chain Management, Logistics, Business Administration, or related field; or equivalent work experience.
• 5 years of experience in distribution center operations, with at least 3 years in a supervisory or management role.
• Experience leading in a large, diverse work force in a dynamic work environment that is driven by accurate and timely (same day) order fulfillment.
• Experience leading and planning DC Operations in automation environment for high volume, multi-channel distributor
• Strong knowledge warehouse management systems (WMS) and other related technologies.
• Excellent leadership, communication, delegation and interpersonal skills.
• Proven ability to manage and motivate teams in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Experience driving a culture of safety and continuous improvement using Lean methodologies

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. 

Working Environment

The job will be performed entirely in the S&S Activewear warehouse where conditions can range from warm to cool. The job will be performed around warehouse machines and equipment with a moderate level of noise.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.