Digital Support Representative

Job Description

Job Store Staffing is currently seeking a Digital Support Representative for our client. This individual must have sufficient background knowledge in both the financial and digital / electronic industries to be able to deliver exceptional service to members and internal staff.

Location : North Colorado Springs, 80921

Shift : Monday through Friday from 8 a.m. to 5 p.m.

Starting Pay : $19-22 / hour

Responsibilities :

• Troubleshoot issues, then accurately document defects for the development team's prompt resolution (capture steps, provide quantifiable impact)
• Monitor and report issues, progress, and resolutions to staff and membership
• Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries
• Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff
• Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations
• Direct support of members and employees' service issues
• Gather and communicate member / staff feedback on feature enhancements and help improve staff and member engagement with digital channels
• Support projects within the organization's strategic plan : maintain relevant and efficient digital product and service offerings

Qualifications :

Meet Your Recruiter

Amanda Jensen

Recruiting Manager- Colorado Springs

This is Amanda, the Recruiting Manager for the Colorado Springs branch. She has a need - a need for speed. She specializes in fast placements and going fast on her motorcycle (legally, of course). Since 2019, Amanda has used her multiple HR and Staffing certificates to become an established partner to local companies and job seekers alike. When she's not working or riding her motorcycle, Amanda enjoys spending time with her three rescue dogs and exploring the great outdoors with her family.

Learn More

Salary : $19 - $22