What are the responsibilities and job description for the Enterprise Applications Analyst position at jobbot?
A bit about us :
Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us?
Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave
Job Details
We are seeking an experienced and highly skilled Enterprise Applications Analyst (ServiceTitan) to design, implement, support, and optimize our enterprise applications, including ServiceTitan, QuickBooks, and ERP systems. Our company plans to experience significant growth by executing a robust M&A strategy, so this role will be crucial for integrating new acquisition but more importantly optimizing system performance as we build organic growth as well.
The ideal candidate will possess extensive experience with ServiceTitan, strong acumen in pricebooks, memberships, HVAC operations, and have a proven ability to do analysis to enhance systems and processes.
Key Responsibilities :
ServiceTitan Expertise :
oLeverage years of experience as a ServiceTitan super user, demonstrating a deep understanding of operational impacts and customer experience.
oConstruct and evolve ServiceTitan instances based on business conditions, leadership, and user feedback.
oAct as an internal consultant for ServiceTitan projects, providing complex solution design, requirements analysis, and configuration development to meet business needs.
oDevelop deep relationships with ServiceTitan resources, understand the product roadmap, and work with the vendor to resolve complex challenges affecting the environment.
oEvolve services by building and optimizing the ServiceTitan Center of Excellence (CoE).
Application Management :
oOversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including system upgrades, patch management, and performance optimization.
oManage relationships with application vendors and service providers, ensuring adherence to service level agreements (SLAs) and contract terms.
oImplement processes for continuous improvement and optimization of application performance.
oDevelop and maintain standard operating procedures (SOPs) and best practices to maximize system usage and efficiency.
Training & Support :
oDevelop and deliver comprehensive training programs and manuals for end-users to optimize application utilization and effectiveness, including training new hires and ongoing sessions.
oBuild and manage a training repository for ServiceTitan and other enterprise applications to support ongoing user education and system adoption.
oProvide quality assurance over in-flight projects, ensuring alignment with model tenant standards and consistent execution of project management methodologies.
- User Support & Communication :
oAct as a primary point of contact for application-related support, addressing user concerns and facilitating issue resolution.
oRelay system features and updates to users after thorough testing, ensuring understanding and effective use.
oCommunicate with regular performance and KPI reports, updating on progress, identifying barriers, and presenting potential solutions.
oFacilitate quality control sessions and ensure consistent information delivery.
Qualifications :
o5 years of experience in residential trades, with a minimum of 5 years as a ServiceTitan super user.
o5 years of experience with pricebooks and memberships.
oStrong understanding of pricing strategies and best practices.
oStrong understanding of different membership types and impact for desired results.
oHave experience working within a ServiceTitan Center of Excellence (CoE).
oDemonstrated ability to deliver proactive solutions through business case scenarios and influence senior leadership for optimal results.
oStrong analytical and problem-solving abilities, with a structured approach to managing multiple projects.
oExcellent communication skills, with the ability to interact effectively with stakeholders at all levels.
oHigh motivation to collaborate with internal and external stakeholders, leveraging strong communication and business partnership skills.
oCapable of building strong relationships with partner teams and influencing the adoption of best practices across the organization.
Preferred Qualifications :
Salary : $115,000 - $120,000
