Logistics Customer Service Representative

Description:

• Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
• Provide Quotation of outsource prices to customers via Sales system.
• Manage daily prioritization of Customer's orders and communicate status.
• Answer daily queries of customers and manage escalations.
• Process Customer's new requests and ensure work is managed in a timely manner by:
• Triggering release of Service Orders to our suppliers for Outsource work
• Partner with logistics to physically verify the units are progressing per the process
• Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
• Verify physical receipt or validate other physical processing steps for outsourced work
• Update internal system notes for individual jobs with accuracy and clarity.
• To follow quality procedures to log certificates onto the internal system for auditing purpose.
• Outsource Service Support and Procurement Coordinator will work on-site at our Nashua, New Hampshire US facility within Keysight's Global Services Organization five days per week (M-F).
• Support Outsource on-site duties on a day-to-day basis with prompt support including:
• Quality processing for calibrated assets
• Physical Inspection of Assets post calibration
• Review measurement reports and compare to appropriate online tools
• Assure data is accurate and engage technicians as needed
• Sticker units with calibration sticker and calibration void stickers as appropriate
• Pair unit with correct certificate and data
• Use customer guide when appropriate for processing assets
• Daily updates in shared Excel spread sheet for priority customer
• General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
• Utilize tools to activate request Work Orders for 3rd party (Multi-vendor) supplier
• Trigger Request for Quotes
• Generate Service Request Form (SRF)
• Coordinate SRF and Quote, verify all data and submit to supplier
• Email Supplier for updates
• Inform teams as needed with updates
• Record all information in appropriate tools
• Generate internal procurement requests for multiple support teams
• Submit internal purchase requests for multiple teams as needed
• Follow all guidelines for purchases as per policy
• Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

Requirements:

• Onsite position 5 days/week
• Day shift hours: can be flexible on start time
• Skillset required: Data Entry, MS Office, Excellent Communication Skills, Phone skills, lifting 50 lbs.

Job Types: Full-time, Contract

Pay: Up to $24.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• For faster processing, please send your updated resume to ssantos@jobility.com with the subject line "Outsource Service Coordinator." Attach your updated resume, and I will send you an assessment form to complete.

Ability to Commute:

• NH 03063, USA (Required)

Ability to Relocate:

• NH 03063, USA: Relocate before starting work (Required)

Work Location: In person

Salary : $24