Director, Operations and Manager, Operations

Job Description

PENTAX Medical is a leading medical device company committed to delivering high-quality endoscopic products and services.

Role Overview

The Director of Service Operations will oversee the daily operations of PENTAX Medical's Service/Repair Center, transforming it from reactive to proactive partner for customers.

Key Responsibilities:

• Develops and maintains material plans, ensuring all program requirements are met, labor hours are optimized, cycle times are minimized, and Repair Service costs are controlled.
• Negotiates and approves Supplier Quality Agreements to ensure quality commitments are achieved.
• Leverages technology and data to guide planning and activities, driving efficiency and effectiveness.
• Establishes production methods and ensures compliance with ISO13485 and FDA quality control standards, developing budget and cost controls.
• DIRECTS shop operations, compiling, storing, retrieving, and analyzing production/repair/service data for reports.
• Provides guidance on repair process planning, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs.
• Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
• Ensures all employees comply with company, government, and customer policies, procedures, and regulations.
• Manages subordinate supervisors in Repair Service, overseeing overall direction, coordination, and evaluation of these units.
• Monitors and drives Service Contract utilization and profit performance, defining Contract models and prices in close cooperation with the Director of Customer Service.
• Manages a large team of Technicians and their supervisors, including interviewing, hiring, training employees, appraising performance, addressing complaints, and resolving problems.

Requirements

• Bachelor's degree in Business or Operations or related area of study with 7-10 years working and leading teams or organizations.
• Experience with repair center management and corresponding ERP systems.
• Previous hands-on experience with completing repairs directly in a regulated environment, such as in MedTech, Aviation, Car Manufacturing.
• Clear and structured process mind; experience developing, documenting, training, and improving processes.
• Experience developing effective partnerships with peers across the organization.
• Able to manage multiple tasks and people from various functional areas.

Work Environment

This role requires onsite presence at the MONTVALE, NJ office on an as-needed basis.

Equal Opportunity Employer

PENTAX Medical is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.