What are the responsibilities and job description for the IT Support Technician Assistant position at Jobleads-US?
As a Desktop Support Technician at New Era Technology, you'll be part of a team-oriented culture that prioritizes your personal and professional development. We offer competitive benefits, continuous training, and opportunities to work alongside industry-certified experts.
Our ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills. They will be able to work independently and as part of a team, with a focus on delivering exceptional customer service.
Responsibilities:
- Monitoring computer hardware performance and diagnosing system issues
- Installing new hardware in computers, including adding or replacing computer memory (RAM), installing disk drives
- Replacing worn or defective parts and cleaning computer hardware according to manufacturers' specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers, including OS image deployment
- Installing, configuring, and upgrading software applications, including rollout projects
- Troubleshooting and resolving software application and OS-related problems
