Manager, Implementation

Job Title: Manager, Government & Regulatory Affairs

This is a full-time position responsible for managing the daily activities of the Government Regulatory Affairs department.

Main Responsibilities:

• Assists with local regulatory, franchising and public policy matters for assigned geographic area.
• Implements legislative strategies, monitors legislation and coordinates state association management.
• Manages department professionals and non-exempt employees and provides subject matter guidance.
• Learns franchise renewal and transfer efforts for assigned franchises consistent with the strategies and policies for the market area.
• Prepares franchise renewal applications and supporting data and assists in preparation of renewal strategy.
• Participates in franchise renewal negotiations with municipalities and/or their consultants.
• Supports the government relations and public policy strategy as developed for the market.
• Identifies critical municipal issues of significance to the company.
• Reviews, interprets and communicates meanings of the terms and conditions of franchises, franchise-related agreements and other contracts for implementation to ensure compliance with legal and regulatory standards.
• Handles service complaints associated with complimentary services.
• Supervises additional duties related to community affairs.

Requirements:

• Bachelor's Degree.
• Relative Work Experience.

Work Environment:

This position is a hybrid role with time spent at our office locations in Mishawaka and/or Merrillville, IN and Homewood, IL as well as making field visits to elected officials, staff, non-profits, etc. Office time will be varied based upon each week's schedule.

Additional Requirements:

• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.