What are the responsibilities and job description for the Operations Director, Aquatic Programs position at Jobleads-US?
About Us
We're a rapidly growing franchise that is not your typical company. We help children reach their goals through aquatic programs.
We work in a 90-degree pool and prioritize employee satisfaction with shout awards, gift cards, and fun social events. Our flexible shifts are perfect for students or those seeking extra hours without late nights.
Job Description
- Oversee the quality and success of daily operations, including staffing, pool operations, customer service, retail, and private party management.
- Direct and control daily operations to ensure compliance with standard operating procedures.
- Manage staff to achieve high productivity, excellent performance, and positive employee satisfaction.
- Interact with Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service, and employee performance.
- Provide sales and marketing training to qualified sales staff.
- Train and oversee private party staff to maintain standard operating procedures.
- Gain knowledge and experience in Links software for bookings, scheduling, reporting, and administrative functions.
- Maintain a safe and sanitary swim environment by staying up-to-date on aquatics and management best practices.
- Implement the Emergency Action Plan and train all staff members.
- Schedule staff and manage payroll.
Requirements
- Bachelor's degree in business administration, communications, or equivalent.
- Experience as a youth sports instructor, coach, camp counselor, or aquatics instructor/supervisor preferred.
- Three to five years of management experience preferred.
