What are the responsibilities and job description for the Store Operations Supervisor position at Jobleads-US?
**Company Overview**
At Jobleads-US, we pride ourselves on offering a diverse and inclusive work environment where our customers can find the latest trends at extraordinary savings.
We strive to be a positive force in our community by celebrating the backgrounds, identities, and ideas of our associates and customers. As a result, we have grown to become a Fortune 500 company with a commitment to continuous learning opportunities and development for our teams.
Job Summary
We are seeking an experienced Assistant Store Manager to join our team. The successful candidate will be responsible for the management and supervision of all areas assigned by the Store Manager and ensuring that Company standards and best practices are consistently met.
Key Responsibilities
- Assist in the analysis of store reports to evaluate controllable expenses and overall store performance
- Communicate any variances to Company standards to the Store Manager
- Ensure compliance with all State, Local and Federal regulations
- Schedule and complete all associate cleaning tasks throughout the store, including restrooms
- Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
- Assist in recruiting, hiring, training, and developing non-exempt associates
- Ensure compliance with Ross personnel policies and procedures
- Assist with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed
- Assist in managing and continuously monitoring actual expenditures to be within budget
- Control payroll hours to plan, adjusting to current business trends
- Maintain adherence to Company safety policies and ensure the safety of associates and customers
- Execute customer service programs and merchandise presentation programs through associate training and program supervision
- Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
- Represent and support the Company brand at all times
- Manage the store to ensure a clean, neat, easy-to-shop environment
- Maintain a high standard of housekeeping with the help of contracted maintenance personnel and Ross associates
- Merchandise processing and in-store marketing
- Ensure merchandise is presented and organized according to Company merchandising guidelines
- Urgently manage merchandise processing to the sales floor within the expected Company timeframe
- Loss prevention
- Assist with training associates on loss prevention awareness and store shortage goals
- Safeguard confidential information, cash, and credit card information and merchandise
- Understand and comply with the Loss Prevention Awareness Program and be responsible for store loss prevention, which includes maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened loss prevention awareness
- Assist in leading the annual inventory process, including preparation and execution of inventory guidelines
- Monitor mark-out-of-stock policy to ensure proper administration
Requirements
Two or more years of store or assistant store manager experience in a retail environment
Demonstrate the ability to supervise, motivate, and communicate positively to store associates at all levels
Maintain high-quality customer service
Fluency in English
Ability to work evenings and weekends
Ability to perform basic mathematical calculations commonly used in retail environments
Ability to use all store equipment, including PDTS, registers, and PC as required
Ability to spend up to 100% of working time standing, walking, and moving around the store
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies
Direct supervision of all non-exempt associates
We celebrate diversity and inclusion and are committed to complying with all applicable laws prohibiting discrimination based on protected characteristics.
The base pay range is dependent on factors including but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
