What are the responsibilities and job description for the Technical Product Management Leader position at Jobleads-US?
**Company Overview**
The University of Idaho is a mission-driven institution that provides accessible and forward-thinking opportunities for students and professionals alike. Through cutting-edge programs in digital learning and continuing education, the university offers a unique chance to shape service delivery across campus while contributing to meaningful innovation and growth.
Job Description:
- Oversee the Enterprise Service Management (ESM) product portfolio
- Collaborate with key stakeholders and partners to streamline service delivery across the organization
- Lead the development of new features and work alongside cross-functional teams to deliver impactful projects
- Ensure the seamless operation of IT services, playing a critical role in advancing the university's mission and supporting its community
Required Skills and Qualifications:
- Three years of experience working with software applications in a technical or functional support role
- Prioritizing work and ensuring projects and workloads are completed on time
- Bachelor's degree in Business, Management of Information Systems, Information Technology, or a related field
- Agile Certification (e.g., Product Owner, Scrum Master or similar)
- Project management certification (PMP-PMI or similar)
- Familiarity with ESM tools such as TeamDynamix, Jira or ServiceNow
- Using enterprise reporting tools such as Argos and Power BI
- Project management tools such as Jira, Azure DevOps, MS Project
- Modern API development with web services
Benefits:
- Comprehensive benefits package for full-time staff, including health, dental, and vision insurance
- Retirement benefits
- Professional development and tuition assistance
- Paid time off and holidays
