What are the responsibilities and job description for the Chief Experience Officer (Formely COO) position at JobLookup?
Are you ready to challenge the status quo and lead with innovation? The YMCA of Metropolitan Fort Worth is looking for a dynamic Chief Experience Officer (CXO) to take on a pivotal role in shaping the future of our Y. As we continue to build on our rich history and evolve into a leading community-focused organization, we seek a leader who thrives in an environment of growth, collaboration, and empowerment. If you are passionate about driving operational success and crafting exceptional member experiences, this role is for you!
Take the next step in your career now, scroll down to read the full role description and make your application.
An Opportunity to Lead and Inspire : Join Us as Our CXO
You may be wondering why this exciting role has opened up. Our beloved team member, who was once at the helm of this position with unmatched passion and dedication, focuses on her health and family. With her blessing, we are searching for someone who can take the reins and continue to lead our Y toward new levels of success and innovation.
Why Fort Worth, Texas?
Fort Worth offers the perfect blend of big-city excitement and small-town charm. Known for its rich cultural heritage, thriving arts scene, and affordable cost of living, it’s no wonder Fort Worth is consistently ranked as one of the best places to live in the U.S.
Why the YMCA of Metropolitan Fort Worth?
At the YMCA of Metropolitan Fort Worth, we are more than just a gym or a swimming facility—we are a community of leaders dedicated to making a lasting impact. Our flat structure ensures that all voices are heard, building stronger partnerships, improved communication, and positive organizational changes.
Position Summary :
The Chief Experience Officer (CXO) will ensure the successful operation of 8 key branches within our YMCA. This role is vital in leading operational excellence, developing innovative programs, and building strong community relationships. The CXO will supervise Executive Directors, coach leaders, and work closely with branch boards to ensure that our Y remains a leader in delivering impactful community services. The CXO will also be critical in membership growth, volunteer recruitment, program development, and financial oversight.
Minimum Requirements :
- Bachelor’s degree in human services, business, social services, or a related field. Master’s degree preferred.
- Minimum of five years of professional experience in YMCA (YMCA experienced leaders preferred) or nonprofit leadership roles, with a track record of success in operations, membership, and program development.
- Experience in managing diverse teams and developing staff to their fullest potential.
- Proven financial acumen and the ability to manage budgets, financial reports, and long-term financial strategies.
- Strong understanding of the YMCA’s mission and a passion for community service.
- YMCA Organizational Leader certification preferred.
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