What are the responsibilities and job description for the Customer Service Representative - Commercial Insurance (Hiring Immediately) position at Jobot?

This Jobot Job is hosted by : Dana Stark

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $50,000 - $75,000 per year

A bit about us :

We have been established for over 30 yrs. and we are licensed to operate nationwide, and represent our clients with the best coverage options available.

Why join us?

We are a stable, growing company that is looking to take the business to the next level.

Job Details

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability

required. Reasonable accommodations may be made to enable individual with disabilities to perform

the essential functions.

Essential Duties and Responsibilities :

Respond to client requests for certificates of insurance according to agency guidelines

within 30 minutes of receipt

Process renewal certificates of insurance at the direction of Account Manager.

Data entry in the agency management system

Quote and process “add on” agreements to existing finance agreements to premium

finance company

Policy processing including pulling policies from websites and attach in the agency

management system, check policy for accuracy (comparing it to the proposal and agency

management system) and handle corrections according to agency guidelines, transmit

policies electronically to client or set up policies in 3-ring binders (based on client’s

preference) and mail to client

Process all change requests including updating the Agency Management System

with the request, notification to carrier of requested change(s) and verification of

change endorsement for accuracy when received including all documentation

required in the Activity generated by this change.

Receive, review and document correspondence (phone, email, mail, fax, etc.) in agency

management system, according to agency guidelines

Review Activity follow up list on a daily basis and take appropriate action

Assist with the cancellation process according to agency guidelines

Assist with the (potential) missed expiration report according to agency guidelines

Assist with policy renewal process by obtaining Motor Vehicle Records, Loss Run reports

from carriers and clients, prepare renewal exposure requests. Update Renewal

certificate templates in EPIC.

Assist with Voluntary Audits and Final Audits at direction of Account Manager

Transact agency bill items with Account Manager instruction

Create Monthly Reporting of Total Insurable Values from agency management system, preinvoice adjustment, follow up with client until report received and paid, if client advises

corrections then adjust report and pre-invoice and resubmit to client for payment. Transmit

finalized Monthly reported TIV to carrier. Set follow up for next month’s report.

Comply with agency standards, policies and procedures

This description is not meant to be all-inclusive and may be modified from time to time at the

discretion of management. In addition, focus may be broad in scope and include involvement in

many of the items above or focus may be more concentrated to fewer tasks.

Qualifications / Requirements

High school diploma or equivalent

Prior Insurance Experience preferable

Current and valid Property & Casualty Insurance License

Proficient in Word and Excel

Performs functions on agency management system proficiently

Works as a team member to achieve department goals and overall company goals

Demonstrates positive customer service skills internally and externally

Maintains confidentiality of all information related to clients, customers, employees and carriers as

appropriate

Interested in hearing more? Easy Apply now by clicking the Apply button.

Salary : $50,000 - $75,000

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Customer Service Representative - Commercial Insurance (Hiring Immediately)

What are the responsibilities and job description for the Customer Service Representative - Commercial Insurance (Hiring Immediately) position at Jobot?

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