What are the responsibilities and job description for the Desktop Support Technician (Hiring Immediately) position at Jobot?
This Jobot Consulting Job is hosted by : Dan Dungy
Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.
Salary : $50,000 - $55,000 per year
A bit about us :
Energy Company in Oklahoma City.
Why join us?
Enterprise experience, opportunity to grow.
Job Details
Job Details :
We are currently seeking a Desktop Support Technician to join our team in the Energy industry. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. This role is pivotal in ensuring the smooth operation of our computer systems and providing a seamless experience for our users. The selected candidate will be a part of a team that is responsible for resolving technical issues, installing new software, and maintaining computer networks.
Responsibilities :
- Serve as the first point of contact for employees seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by the user.
- Walk the user through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update user status and information.
- Pass on any feedback or suggestions by users to the appropriate internal teams.
- Identify and suggest possible improvements on procedures.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with users to ensure the issue has been resolved.
- Gain feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
Qualifications :
Interested in hearing more? Easy Apply now by clicking the Apply button.
Salary : $50,000 - $55,000
