What are the responsibilities and job description for the Customer Service Coordinator I position at JobRialto?
Job Summary
The Customer Service Coordinator I is responsible for providing timely and professional assistance to customers through phone and email, addressing inquiries, quotations, orders, complaints, and information requests. This role requires attention to detail in order entry and updates, coordination with various departments, and maintaining accurate customer records. The ideal candidate will demonstrate professionalism in a fast-paced environment while meeting service level agreements.
Key Responsibilities
- Respond promptly and professionally to customer inquiries, including quotations, orders, complaints, and information requests via phone and email.
- Ensure accurate order entry and updates throughout the shipping process, including modifications as needed.
- Collaborate with departments such as Sales, Technical Support, Product Line Management, and Data Management Organization to handle customer requests effectively.
- Maintain accurate records of customer interactions, detailing inquiries, complaints, and resolutions.
- Flexibly adapt to varying customer needs, markets, and segments.
- Uphold professionalism while working in a fast-paced team environment with specific service level agreements.
Required Qualifications
Preferred Qualifications
Location : Charlotte, NC, USA, 28216
Education : High School
