What are the responsibilities and job description for the Program Manager position at JobRialto?
Job Summary
As a Program Manager, you will oversee critical Contact Center transformation initiatives across the organization.
This role requires exceptional program management expertise, strong leadership, and a collaborative mindset to ensure successful delivery in a fast-paced, agile environment.
Your ability to navigate complex projects, manage dependencies, mitigate risks, and communicate effectively across all levels will be pivotal to achieving modernization goals.
Key Responsibilities
- Drive the successful delivery of Contact Center transformation programs across the organization.
- Plan, manage dependencies, and identify / mitigate risks to ensure program success.
- Collaborate with cross-functional teams and stakeholders to align strategies and achieve agreed outcomes.
- Apply agile principles and frameworks to facilitate continuous improvement and efficient program execution.
- Utilize situational thinking to develop analytical, creative, and tactical solutions to meet program objectives.
- Track meaningful metrics to measure progress and ensure alignment with planned outcomes.
- Manage multiple deliverables in a deadline-driven environment while maintaining high-quality results.
- Provide hands-on leadership for complex technical projects requiring collaboration across business and technical teams.
- Build and maintain strong relationships, demonstrating diplomacy and influence at all organizational levels.
- Present program updates and outcomes to senior leadership.
Required Qualifications
Preferred Qualifications
Education : Bachelors Degree
