What are the responsibilities and job description for the Customer Success Coordinator position at Jobs for Humanity?
The Role
The Customer Success Coordinator is responsible for managing customer contract renewals collaborating with crossfunctional teams to enhance customer experiences and identifying upsell opportunities within existing accounts. This role involves administrative tasks customer engagement and supporting the renewal lifecycle to ensure successful outcomes.
Job Description :
As a Customer Success Coordinator you are responsible for renewing large volumes of customer contracts. This position entails supporting managing and closing renewal transactions. Youll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified ensuring that the right sales resources are engaged to increase growth within the account.
Who youre committed to being :
A Proactive and DetailOriented Problem Solver : You are committed to ensuring smooth efficient renewals staying organized and anticipating potential challenges. Youll proactively collaborate with internal teams to drive successful renewals.
A Team Player with a CustomerCentric Focus : You prioritize working closely with crossfunctional teams to ensure the best possible outcomes for customers while contributing to the companys overall growth. Your goal is to support flawless customer experiences and contribute to longterm relationships.
A GrowthOriented Partner and Advocate : You are dedicated to identifying expansion opportunities within existing accounts partnering with Account Executives to align sales resources and unlock new revenue streams. Your commitment to driving growth through both renewals and upsell opportunities is at the heart of your approach.
What youll do :
Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required forecasting quoting agreement negotiations and order creation and submission.
Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
Partner effectively and crossfunctionally with sales account executives supporting this customer segment.
Experience youll bring :
Curiosity around SaaS technology or workforce development.
Basic understanding of business development sales or customer success
Comfortable using a variety of communication methods (sending outbound emails making outbound phone calls conducting virtual meetings leading webinars etc.)
Business sense and ability to analyze data to address customer situations.
Strong communication organization and time management skill.
Travel Requirements :
While Pluralsight operates under a remote and hybrid work model we believe that inperson connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why youll love working here :
Were a blended workplace where team members work remotely or in a hybrid setup depending on their role and location
Were mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust autonomy and collaboration
Were lifelong learners and champion team member growth and advancement
Weve got you covered team member benefits include competitive compensation packages medical coverage unlimited PTO and Summer Fridays wellness reimbursements Pluralsight subscription professional development funds and more.
How to Apply :
All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support.
Step 1 : Complete the application on the New Grad job board by submitting your resume and completing the details requested below.
Step 2 : Check your inbox for an email with the subject line Your YUPRO Placement Application : Next Steps navigate to the link provided and submit your application according to the email directions.
Remote Work : Employment Type :
Fulltime
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Vacancy : 1
