Helpdesk Level 2 support | Fulltime

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market Benefits

Requirements

Job Responsibilities:

• Respond to incoming support requests in a timely and courteous manner
• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems
• Document and track all support requests in a helpdesk ticketing system
• Escalate complex issues to higher-level support staff as needed
• Install, configure, and maintain software applications and operating systems
• Perform regular maintenance tasks on hardware and software systems
• Provide end-user training on software applications and systems
• Communicate technical information to non-technical users in a clear and concise manner
• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues
• Other duties as assigned
  
  
  

Education, Licensure & Certifications:

• Bachelor's degree in computer science or related field preferred
• CompTIA A certification or equivalent experience required
  
  
  

Experience:

• 2 years experience working in a helpdesk or technical support role
• Tier 2 experience preferred
  
  
  

Benefits

If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.