What are the responsibilities and job description for the Helpdesk Level 2 support | Fulltime position at Two95 International Inc.?
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market Benefits
Job Responsibilities:
Respond to incoming support requests in a timely and courteous manner.
Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
Document and track all support requests in a helpdesk ticketing system.
Escalate complex issues to higher-level support staff as needed.
Install, configure, and maintain software applications and operating systems.
Perform regular maintenance tasks on hardware and software systems.
Provide end-user training on software applications and systems.
Communicate technical information to non-technical users in a clear and concise manner.
Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
Other duties as assigned.
Education, Licensure & Certifications:
Bachelor's degree in computer science or related field preferred.
CompTIA A certification or equivalent experience required.
Experience:
2 years experience working in a helpdesk or technical support role.
Tier 2 experience preferred.
If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
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