re you a seasoned hospitality professional looking to bring your skills to a dynamic office environment? We are seeking a dedicated Hospitality Associate to join our team. In this pivotal role, you will ensure the smooth functioning of office operations, delivering top-tier support services, including back-office support, hospitality, mail handling, and reprographics.
Pay Rate : $28-$29 per hour
Schedule : Monday - Friday
Hours : 8am-5pm
Key Responsibilities :
Day-to-Day Account Management (15%)Serve as the primary liaison between the client and Forrest Solutions, ensuring seamless communication and fostering positive relationships.Oversee daily operational requirements, promptly addressing client requests and issues to ensure client satisfaction.Maintain the professional image of the office with proper signage, up-to-date communication materials, and an organized, aesthetically pleasing environment.Actively contribute to weekly leadership and senior management discussions, providing detailed reports on outcomes, challenges, and strategies to meet client objectives.Process & Procedures (10%)Collaborate with the client to define robust policies, procedures, standards, and tools that align with business goals and drive operational excellence.Identify and monitor Key Performance Indicators (KPIs), ensuring adherence to all Service Level Agreement (SLA) requirements.Apply project and change management methodologies to implement process improvement opportunities.Regularly update and maintain the Site Operations Manual / Playbook for accurate documentation of operational processes.Client Experience / Satisfaction (10%)Foster enduring client relationships, enhancing customer satisfaction through prompt and effective issue resolution.Conduct regular inspections of the office space to ensure optimal appearance and condition.Address complaints, questions, and concerns with thorough quality assurance follow-ups.Provide exceptional hospitality by welcoming and assisting guests, actively managing room occupancy, and supporting the client's hoteling culture and mobile working practices.Facilities (10%)Execute interoffice moves, including furniture relocations and meeting setups, ensuring seamless transitions and optimized space utilization.Contribute to facilities maintenance with reporting any damages.Prioritize sanitization, replenish supplies, ensure proper signage, and address cleaning requirements promptly.Mail Handling (10%)Facilitate essential mail services, including sorting, distribution, and timely execution of internal mail runs.Operate postage equipment for outgoing mail and prepare specialized mail (e.g., certified, registered).Collect outgoing mail from designated internal zones.Meeting Support (10%)Oversee meeting rooms, ensuring punctual participant arrivals and optimal room conditions.Print Services (10%)Perform critical print services, including copying, quality control, record log maintenance, binding, hole punching, stapling, and basic copier maintenance.Accurately reproduce CD / DVD materials as needed.Qualifications :
2-3 years of experience in the hospitality industry (Hotel, Restaurant, Hospitality, Event Planning).Strong technical skills (Microsoft Office Suite, Google Docs, AV equipment).Ability to stand for long periods.Excellent listening skills and professional demeanor.Ability to interact with clients at all professional levels.High level of professional appearance and demeanor.Core Competencies :
Client-first mentality.Attention to detail and accuracy.Ability to multitask and work in a fast-paced environment.Solid decision-making skills.Ability to meet deadlines and work under pressure.Excellent verbal and written communication skills.Active listening and identifying unspoken needs.Proficiency with technology.Adaptability and flexibility.Work Environment & Physical Requirements :
Frequent standing and walking.Occasional sitting, bending, squatting, and kneeling.Ability to lift and carry loads up to 50 lbs.Frequent use of fine finger movements, speaking, and hearing.Equipment :
Computer and mobile phone provided.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $28 - $29
