What are the responsibilities and job description for the Director of Operations position at JobSquad Staffing Solutions?
A Generator Shop located in Miami, Fl is looking for a Director of Operations to join their team. This is a Direct Hire position that offers a starting salary of $90-$110k and a robust benefits package. THIS CANDIDATE MUST HAVE EXPERIENCE WORKING IN THE GENERATOR INDUSTRY.
The Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.
ESSENTIAL DUTIES:
• • Manage the Service business in conjunction with partners to ensure support for customer business strategies.
• • Coordinate, manage and monitor the workings of various departments in the organization.
• • Plan and monitor the day-to-day running of business to ensure smooth progress.
• • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• • Guide the development of technical services strategies, goals, and efficiency.
• • Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow.
• • Manage procurement processes and coordinate material and resources allocation.
• • Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits.
• • Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients.
• • Review financial information and adjust operational budgets to promote profitability.
• • Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance.
• • Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service.
• • Manage relationships with external partners and vendors.
• • Additional duties as assigned.
REQUIREMENTS/EXPERIENCE:
• • Two or more years of proven success in an operations management role.
• • Knowledge and experience in organizational effectiveness and operations management.
• • Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service.
• • Knowledge and understanding of financial and budgeting processes.
• • Proficiency in conflict management and business negotiation processes.
• • Computer skills to include use of Excel, Word, PowerPoint, and Email.
• • Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly.
• • Highly organized with effective time management skills.
• • Proficient at follow through with customers.
• • Must work well with others and possess good people skills.
Salary : $90,000 - $110,000
