What are the responsibilities and job description for the Service Operations Manager position at JobSquad Staffing South Florida?
MUST HAVE COMMERCIAL GENERATOR EXPERIENCE OR COME FROM A GENERATOR
ROLE SUMMARY: The main purpose of the Service Manager is to plan and direct operations and improve productivity, efficiency, profitability, and customer satisfaction. Working with the management team, this position also contributes to the development and implementation of organizational strategies, policies, and practices.
ESSENTIAL DUTIES:
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Recruits, mentors, motivates, and develops new Team members and nurtures an environment where they can excel through encouragement and empowerment.
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Reviews processes and procedures and updates and implements as required by the business.
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Directs the maintenance of the shop cleanliness and appearance.
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Monitors equipment operating conditions: makes purchases and repairs as needed.
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Travels to customer sites and evaluates Field Service Representatives.
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Reviews and approves proposals.
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Coordinates and tracks progress of Customer Requests for Proposals.
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Oversees progress of work orders from inception to completion.
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Ensures any changes to scope of work are documented and approved.
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Tracks, reviews and reports progress of work orders and forecasts trends.
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Identifies and addresses areas of concern regarding potential risks surrounding service, projects, logistical issues, budget, and scope.
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Takes ownership of issues and follows them through to resolution; resolves issues in a professional, expedient manner.
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Strengthens relationships with existing accounts.
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Implements Key Performance Indicators, sets goals for the Team, and ensures goals are met.
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Reports to upper management any situation or condition that jeopardizes the safety, welfare or integrity of the company, its personnel or customers.
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Additional duties as assigned.
REQUIREMENTS/EXPERIENCE:
• Two or more years of proven success in the Service Manager role.
• Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service.
• Proficiency in conflict management.
• Computer skills to include use of Excel, Word, PowerPoint, and Email.
• Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly.
• Highly organized with effective time management skills.
• Proficient at follow through with customers.
• Must work well with others and possess good people skills.
Salary : $80,000 - $100,000