Customer Experience Representative and PT Retail Associate

Origin is America’s next big brand. We make everything from dirt to shirt in our Maine and North Carolina-based factories. Workwear, Hunt wear, Fight wear, and Life wear are the core of our business.

Origin believes in the American Dream and that it’s still very much alive. We believe in our communities and our local workforce. We believe in the reshoring of our machinery and rebuilding the knowledge and skills of the past to create economic sustainability here at home, for generations to come.

Primary Role For Customer Experience Representative

As a Customer Experience Representative in our Farmington, Maine facility your primary role will be to support our growing brands and enthusiastic customer base by delivering our customers an excellent experience! You will receive inbound phone and computer-based inquiries from our customers and assist them in their selections and offer recommendations.

Duties And Responsibilities For a Customer Experience Representative

• Maintaining a positive and professional attitude toward customers at all times.
• Attending to customer questions, complaints, and concerns in a timely manner and facilitating satisfactory resolution
• Receiving, processing, and verifying the accuracy of orders from customers
• Accessing the company’s internal systems to obtain and extract order information and provide it to customers
• Organizing workflow to meet customer deadlines
  
  

Primary Role As a Retail Associate

A Retail Sales Associate is responsible for handling various sales activities in a retail store, including facilitating purchases and providing customer service. The Retail Sales Associate works in brick-and-mortar store that sell products and merchandise directly to customers. They are responsible for ensuring customers have a positive and productive experience while in the store, by helping when needed and keeping the store looking clean, orderly and well-stocked.

Duties And Responsibilities As a Retail Associate

• Greeting customers when they walk through the door
• Building rapport through conversation and honest recommendations
• Ringing up sales
• Inviting the customer to join a loyalty program
• Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times
  
  

Qualifications

• Proficient computer skills. Must be comfortable working with a fully digital environment.
• Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
• Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
• Ability to work in a face paced environment
• Must be action oriented with the ability to think critically.
• Must be team oriented.
  
  

Overview

We are looking for a dynamic individual to take on dual responsibilities as both a Customer Experience Representative and a Part Time Retail Associate. The ideal candidate should be adept at balancing both roles and thrive in a fast-paced environment. If you have experience in customer experience and retail, this could be the perfect opportunity for you!

Preferred Knowledge, Skills, And Abilities

• Two or more years of Customer Service experience (preferred)
• Knowledge of Apparel product sales experience (preferred)
  
  

Rate of Pay: $17.50/hour

Work Location: On-site - Farmington, ME

Schedule

• 8 hour shift
• Day shift, 8:30 AM - 5:00 PM
• Tuesday to Saturday
• Saturday would be working in our retail store as a retail associate, with possibility of weekday coverage. Some Holidays including Black Friday and Christmas Eve
  

Experience

• Customer service: 2 years (Preferred)
  
  

Education

• High School Diploma or equivalent
  
  

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance