Customer Service Representative/Call Center

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the St. Petersburg/Tampa area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire through ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning systems.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments. In addition, you will make outbound calls to our customers to set up maintenance appointments or for other needed services.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience
Must have a least 2 years of experience within a call center environment.
You must enjoy working in a fast paced environment where the goal is to serve customers with compassion and positive energy. Prior knowledge of Service Titan software is preferred.

What We Offer

Our top performers are among the highest paid in Tampa Bay.

• Medical Insurance and life insurance
• Paid Holidays
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Joe Cool Home Services.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

If this sounds like you, spend a little time learning about Joe Cool Home Services by visiting JoeCoolAir.com. When you're ready, please send your resume to apply for this position.

Must have a least 2 years of call center experience.

Pay $17 - $20/hr; Full-time; Paid weekly

Equal Opportunity Employer'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Saint Petersburg, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20