What are the responsibilities and job description for the Customer Service Assistant / Dispatcher position at Joe Hillman Plumbers?
Joe Hillman Plumbers, Inc. of Davie, FL is actively looking to hire a full-time Customer Service Assistant / Dispatcher to join our fast-paced office team. This position works 7 am-4 pm, with a 1-hour lunch, and on-call after-hours/weekends on a rotating schedule. In this role, you can expect to earn a competitive wage of $20 - $24/hour depending on experience and outstanding benefits and perks that include a 401k plan, medical, dental, vision, paid vacation time, and personal time off. Do you thrive in a fast-paced office atmosphere? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career as a Customer Service Assistant / Dispatcher, apply today!
ABOUT JOE HILLMAN PLUMBERS, INC.
Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before.
We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.
OUR IDEAL CUSTOMER SERVICE ASSISTANT / DISPATCHER
We are looking for someone who can help dispatch services while focusing on ultimate scheduling efficiency. As our Customer Service Assistant / Dispatcher, you focus on maximizing time and mileage, you work hard to ensure that customer expectations are exceeded. You spend your workday in the office on the phone or computer thriving in a fast-paced office environment. Through phone calls, you inform clients of arrival times or any potential delays. You happily adjust for any rescheduling needs. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!
Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this dispatch position!
REQUIREMENTS FOR A CUSTOMER SERVICE ASSISTANT / DISPATCHER
- Completed high school diploma, GED, or equivalent - related experience and/or advanced training or any equivalent combination of education and experience may be substituted
- At least 2 years of dispatch experience
- Prior experience in customer service, dispatching and/or a service line is desired
- Excellent communication and interpersonal skills
- Bilingual a plus
- Ability to work in a fast paced environment, self-motivated to provide exceptional customer care while interacting with customers by phone, directing technicians by radio and tracking
- Teachable and open to constant coaching and feedback
- Can meet/exceed set goals
- Experience gathering data information and inputting the information in the computer
- Computer literate and must be able to use general office machines
- Knowledge of the geographical territory
- Familiarity with the plumbing trade would be a plus, but we will train the right person!
If you can see yourself in this essential Customer Service Assistant / Dispatcher position, and you meet the above requirements, we want to meet you! Fill out our initial 3-minute mobile-friendly application today!
Location: 33317 / 34986
Salary : $20 - $24
