What are the responsibilities and job description for the Customer Service Representative position at Joe's Tile and Stone?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role is essential in ensuring customer satisfaction and maintaining our reputation for outstanding service. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Handle cash transactions and ensure accurate cash handling practices.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Document interactions with customers in the call center system for future reference.
- Collaborate with team members to improve service delivery and client satisfaction.
- Promote additional products or services based on customer needs.
- Maintain up-to-date knowledge of company offerings to provide informed support.
Qualifications
- Proven experience in customer service or client services; call center experience is preferred.
- Excellent communication skills with a focus on phone etiquette.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Ability to work collaboratively within a team environment while also being self-motivated.
- A commitment to providing high-quality customer support and enhancing the overall client experience.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $41,618.00 - $63,630.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Shift:
- No nights
Work Location: Remote
Salary : $41,618 - $63,630