IT Specialist

COMPANY

Joe &The Juice is a fast-growing, freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to 400 stores across the globe with more than 4.000 employees worldwide. We offer a healthy, convenient, and ambient experience when entering our universe, and our concept extends beyond just the products themselves, but about the people behind them.

We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By simultaneously focusing on having a high degree of Employee Engagement, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging.

We are currently present in the Nordics, Mid-Europe, United Kingdom, and United States with a growing franchise operation in new markets as well, and we have an ambitious plan to grow our business to 1,000 stores by 2028.

JOB SUMMARY

The position of US IT Manager, Senior Associate, is newly established. The role will be based in our NYC Office and will be part of our US Facilities department, which supports the store growth across the states. Additionally, the role will closely collaborate with State Managers to build and scale JOE in the US. The role will be reporting to US Head of Facilities.

The overall responsibility will be running IT-related projects and support in the US. The objective is to enforce global standards, and the project lead will handle local adaptation.

The position is full-time at 110 Greene St, Suite 702, New York 10012. Travel can be expected as needed to facilitate the execution of projects in the local states but is not expected to exceed 30 days a year.

The position of US IT Manager, Senior Associate, is newly established. The role will be based in our NYC Office and will be part of our US Facilities department, which supports the store growth across the states. Additionally, the role will closely collaborate with State Managers to build and scale JOE in the US. The role will be reporting to US Head of Facilities.

The overall responsibility will be running IT-related projects and support in the US. The objective is to enforce global standards, and the project lead will handle local adaptation.

The position is full-time at 110 Greene St, Suite 702, New York 10012. Travel can be expected as needed to facilitate the execution of projects in the local states but is not expected to exceed 30 days a year.

KEY RESPONSIBILITIES

· Project Management: Oversee and manage US IT projects, including network, identify management, it security & other IT-related tasks.

· Team Coordination: Work closely with Store Managers, State Managers, and external partners & global HQ to resolve IT-related issues in a timely in operations.

· General IT Support: Handling of US-related incidents & service requests related to stores and offices.

· Problem Management: Escalation of issues to suppliers & internal development teams led through product owner dialogs.

KEY QUALIFICATIONS

· Experience: Proven experience in IT support with hands-on network & POS experience from Retail. Experience working in ITSM-configured software such as JIRA.

· Technical Knowledge: Strong understanding of network infrastructure, secure configurations & familiarity with frameworks such as ITIL.

· Communication Skills: Excellent written and verbal communication skills to effectively interact with stakeholders at all levels.

· Problem-solving: Strong problem-solving skills to address challenges and ensure successful project outcomes

THE BENEFITS

Medical/dental/vision coverage

Commuter benefits through AMERIFLEX

401k plan for retirement savings

Employee perk program to save on travel, entertainment, and more.

Employee meal plan

Free coffee – duh’

New parent leave

An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food

A collaborative team of people who live our core values and have your back

A clear career path with opportunities for development, both personally and professionally

THE PROCESS

Submission of Application – Resume Review – Initial Screening – Interviews – Offer – Onboarding

We will only consider applications through Easy Apply and will conduct interviews ongoingly.

For US job post only: NOTICE OF NON-DISCRIMINATION POLICY

https://tinyurl.com/joejuicenotice]