What are the responsibilities and job description for the IT Systems Support Specialist position at Think IT Project Management LLC?
Job Responsibilities:
· Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
· Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
· Develop and refine IT processes and procedures to enhance the company’s knowledge base and improve efficiency.
· Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
· Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
· Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
· Ensure compliance with quarterly KPIs, including:
o First response time to tickets: <90 minutes
o Completion of tickets within SLA timeframe: 94%
o Quarterly audits of logins/users in IT systems
o On-time completion of M&A responsibilities: 90%
Qualifications:
· Bachelor’s degree in IT or a related field (relevant experience considered).
· 3-5 years of experience in a Help Desk or technical support role.
· Availability for in-office support 4-5 days per week.
· Strong customer service and communication skills, with a team-oriented mindset.
· Proficiency in technical troubleshooting and attention to detail.
· Experience with:
· Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
· O365 Admin portal, SharePoint, Azure, and process documentation
· Network troubleshooting (experience with Fortinet preferred)
· Windows OS, macOS, Android OS, and iOS
· Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Job Type: Full-time
Pay: $75,565.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- New York, NY 10170: Relocate before starting work (Required)
Work Location: In person
Salary : $75,565 - $80,000