What are the responsibilities and job description for the IT Support Specialist - Medical Systems - NYCTHERP position at NavitsPartners?
IT Support Specialist - Medical Systems
Job Summary :
Deliver comprehensive IT support for healthcare systems, ensuring minimal disruption to operations. Engage with stakeholders to resolve technical issues and maintain high service quality under SLA guidelines.
Responsibilities :
- Address support tickets with urgency, following escalation protocols as needed.
- Record detailed notes for all interactions and problem-solving steps.
- Provide exceptional customer service to users at all levels.
- Troubleshoot technical issues with hospital and imaging systems, including PACS and EPIC.
Qualifications :
Previous service desk experience is essential.
