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IT Support Specialist - Medical Systems - NYCTHERP

NavitsPartners
Cortlandt Manor, NY Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/11/2025

IT Support Specialist - Medical Systems

Job Summary :

Deliver comprehensive IT support for healthcare systems, ensuring minimal disruption to operations. Engage with stakeholders to resolve technical issues and maintain high service quality under SLA guidelines.

Responsibilities :

  • Address support tickets with urgency, following escalation protocols as needed.
  • Record detailed notes for all interactions and problem-solving steps.
  • Provide exceptional customer service to users at all levels.
  • Troubleshoot technical issues with hospital and imaging systems, including PACS and EPIC.

Qualifications :

  • Experience in a clinical or hospital IT environment preferred.
  • Hands-on experience with IIS, HIS, PACS, or similar systems required.
  • Typing speed of at least 40 words per minute.

    • Previous service desk experience is essential.

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