Field Service Technician - CT, Commercial Kitchen Equipment

Field Service Technician - Commercial Refrigeration & Kitchen Equipment 

Ready to take your skills to the next level? Join a team that values craftsmanship, growth, and industry excellence.

Joe Warren & Sons Co. (JWS) is continuing to expand in Connecticut and Rhode Island and we’re looking for a Commercial Refrigeration Field Service Technician to be a key player in our growing team. Since 1991, JWS has built a rock-solid reputation across New England, delivering expert service in commercial refrigeration and kitchen equipment. We’re family-led, customer-focused, and technician-driven, and we take pride in our supportive culture and commitment to high-quality service.

If you’re an experienced technician eager to leverage your experience in refrigeration and food equipment repair, this is your opportunity to be part of something big. 

Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and/or other commercial kitchen equipment (walk-in coolers, reach-in refrigerators, ice machines, blast chillers, combi ovens, convection ovens, fryers, steamers, griddles, charbroilers, proofers, dishwashers, and more)
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements:  Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

Field Service Technician Qualifications

• EPA certification and a strong emphasis on safety.
• Minimum of 3 years of experience in refrigeration/ice machine and/or similar commercial hot/cold kitchen equipment repair or a related field. This is
• Minimum of 2 years of experience in refrigeration/ice machine and/or similar commercial kitchen equipment repair or a related field. This role cannot accommodate Apprentice, experience is required.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver’s license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship. As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws. 

Salary : $60,000 - $115,000