What are the responsibilities and job description for the Field Service Technician - CT, Commercial Kitchen Equipment position at Joe Warren & Sons Co., Inc.?
Job Description
Job Description
Field Service Technician - Commercial Refrigeration & Kitchen Equipment
Ready to take your skills to the next level? Join a team that values craftsmanship, growth, and industry excellence.
Joe Warren & Sons Co. (JWS) is continuing to expand in Connecticut and Rhode Island and we’re looking for a Commercial Refrigeration Field Service Technician to be a key player in our growing team. Since 1991, JWS has built a rock-solid reputation across New England, delivering expert service in commercial refrigeration and kitchen equipment. We’re family-led, customer-focused, and technician-driven, and we take pride in our supportive culture and commitment to high-quality service.
If you’re an experienced technician eager to leverage your experience in refrigeration and food equipment repair, this is your opportunity to be part of something big.
Field Service Technician Responsibilities
- Travel to client sites to diagnose and repair refrigeration and / or other commercial kitchen equipment (walk-in coolers, reach-in refrigerators, ice machines, blast chillers, combi ovens, convection ovens, fryers, steamers, griddles, charbroilers, proofers, dishwashers, and more)
- Ensure clear and accurate paperwork for all customer services.
- Coordinate with the Parts Department for precise parts identification and ordering.
- Ensure timely and professional installation of ordered parts.
- Keep the service truck tidy and maintain an organized inventory of parts and tools.
- Engage with manufacturers, sales reps, dealers, and customers.
- Identify service challenges, gather relevant data, and formulate effective solutions.
- Collaborate with manufacturers for equipment diagnosis when required.
- Offer top-tier service and clearly communicate service requirements to customers.
- Advocate for and suggest additional JWS services to customers as appropriate.
- Physical requirements : Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
Field Service Technician Qualifications
Total Compensation : $60,000.00 - $115,000.00 per year based on experience
Field Service Technician Benefits :
We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship. As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.
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Salary : $60,000 - $115,000
